Client Success Manager - Utilities SaaS with Flexible Schedule

EnergyHub; France; On-site; EUR 70,000 - 110,000; Full time

Benefits offered by this job

100% paid medical for employees

Flexible schedule

Education assistance program

Job summary

EnergyHub is seeking a Client Success Manager to own end-to-end client relationships for utilities, helping launch and operate programs, maintain health, and collaborate with Sales, Product, Engineering, and Marketing teams.

You will serve as a trusted advisor, manage cross-functional programs with device partners, and communicate complex, data-driven results to diverse stakeholders while driving renewals and expansions.

Qualifications

• Experience working in or with renewable energy, utilities, grid services or adjacent industries (cleantech / greentech) preferred
• Excellent communication skills and the ability to describe complex and technical topics in an engaging and succinct manner
• Demonstrated success working directly with clients
• Project management experience with the ability to multitask, hit deadlines, and think through risk and dependencies
• An analytical, yet creative and curious mind, with a confident approach to numbers and spreadsheets
• The ability to build trust and outstanding client and partner relationships
• Good judgment in a business context
• Experience working with a team in a cross-functional environment
• Experience managing multiple high-priority projects and the ability to make multi-tasking look effortless
• A BS or BA degree
• At least 3-5 years of professional experience in technology services or customer success with a strong preference for experience within a SaaS or enterprise software-related field

Responsibilities

• Be a Client Success advocate: Manage multi-faceted programs with device partners, clients and internal teams.
• Be a trusted advisor who helps clients achieve their goals: Manage internal expectations and prioritize program tasks using business judgment.
• Be an effective communicator and storyteller: Analyze and present key results, facilitate meetings, and deliver technical messages.
• Be a product and service expert: Develop knowledge of demand management, Distributed Energy Resources, and related drivers of program success.

Skills

Client relationship management

Project management

Data analysis

Excellent communication

Cross-functional collaboration

SaaS/enterprise software

Education

BS or BA degree

Tools

CRM software

Job description

EnergyHub is seeking a Client Success Manager to own end-to-end client relationships for utilities, helping launch and operate programs, maintain health, and collaborate with Sales, Product, Engineering, and Marketing teams.

You will serve as a trusted advisor, manage cross-functional programs with device partners, and communicate complex, data-driven results to diverse stakeholders while driving renewals and expansions.