Senior Enterprise Client Success Leader

EnergyHub; France; On-site; EUR 85,000 - 115,000; Full time

Benefits offered by this job

100% paid medical for employees

401(k) with employer match

Flexible schedule

Free Citi Bike membership

Gym subsidy

Paid parental leave

Education assistance

Job summary

EnergyHub is seeking a Senior Client Success Manager to own and grow a portfolio of complex, high‑impact client relationships end‑to‑end. You will lead program launches, drive long‑term account health and growth, and partner with Sales, Product, Engineering, and Marketing to optimize outcomes for utilities and their customers.

You will communicate data‑driven insights to executives, manage escalations with composure, and mentor fellow Client Success Managers while helping advance the team’s

Qualifications

• 5–7+ years of professional experience in customer success, account management, or technology services.
• Proven track record of owning and growing strategic or enterprise‑level client accounts.
• Experience in renewable energy, utilities, grid services, or related industries preferred.
• Excellent communication skills, able to explain complex topics to executives.
• Strong program or project management skills with multiple high‑priority initiatives.
• Analytical yet creative mindset with comfort using numbers and spreadsheets.
• Experience mentoring peers is a plus.

Responsibilities

• Own and grow strategic client relationships across multi‑faceted programs.
• Be a strategic advisor guiding client design, growth targets, and renewal/expansion strategies.
• Lead through complexity by resolving escalations and mitigating risks.
• Communicate program performance and insights to executives; lead business reviews.
• Develop deep knowledge of demand management, Distributed Energy Resources, and program drivers.
• Elevate the team by mentoring peers and improving processes and playbooks.

Skills

5–7+ years in CS/AM/tech

Enterprise account growth

SaaS/enterprise software experience

Executive stakeholder communication

Program/project management

Data analysis and storytelling

Cross-functional collaboration

Education

BS or BA degree

Job description

EnergyHub is seeking a Senior Client Success Manager to own and grow a portfolio of complex, high‑impact client relationships end‑to‑end. You will lead program launches, drive long‑term account health and growth, and partner with Sales, Product, Engineering, and Marketing to optimize outcomes for utilities and their customers.

You will communicate data‑driven insights to executives, manage escalations with composure, and mentor fellow Client Success Managers while helping advance the team’s