Client Success Manager – Southern Europe (SaaS/MarTech)

Bazaarvoice

Paris

Sur place

EUR 60 000 - 67 000

Plein temps

14 jours+

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Résumé du poste

Bazaarvoice in Paris, France is seeking an Account Manager to deepen client partnerships and translate client priorities into strategic Ratings and Reviews and Social Commerce programs that drive measurable success.

You will analyze clients’ business goals and collaborate with internal teams to deliver high-impact Bazaarvoice activity, expanding the footprint with key stakeholders and mitigating churn on renewals.

Qualifications

2+ years of experience managing clients in SaaS.
French native or very fluent—mandatory.
Complete English professional capacity—mandatory.
Bac +5 – Business school degree profile.
Comfortable with Google Suite, CRM tools (Salesforce and Gainsight) and AI tools.

Responsabilités

Develop a deep understanding of the client business and their priorities.
Work with clients to develop a strategic and innovative Ratings and Reviews and Social Commerce programme that drives measurable success.
Analyze clients’ business goals and match them with the most impactful Bazaarvoice activity, partnering with internal teams to deliver on this.
Grow the footprint of the relationship with key stakeholders within client organisations wherever Bazaarvoice’s solution adds value.
Flag and anticipate churn risk on account renewals; partner with Sales and other members in the organization to establish and act on mitigation risk plans.