Client Success Manager, Southern Europe

Bazaarvoice; Paris; Sur place; EUR 60 000 - 67 000; Plein temps

Résumé du poste

Bazaarvoice in Paris, France is seeking an Account Manager to deepen client partnerships and translate client priorities into strategic Ratings and Reviews and Social Commerce programs that drive measurable success.

You will analyze clients’ business goals and collaborate with internal teams to deliver high-impact Bazaarvoice activity, expanding the footprint with key stakeholders and mitigating churn on renewals.

Qualifications

• 2+ years of experience managing clients in SaaS.
• French native or very fluent—mandatory.
• Complete English professional capacity—mandatory.
• Bac +5 – Business school degree profile.
• Comfortable with Google Suite, CRM tools (Salesforce and Gainsight) and AI tools.

Responsabilités

• Develop a deep understanding of the client business and their priorities.
• Work with clients to develop a strategic and innovative Ratings and Reviews and Social Commerce programme that drives measurable success.
• Analyze clients’ business goals and match them with the most impactful Bazaarvoice activity, partnering with internal teams to deliver on this.
• Grow the footprint of the relationship with key stakeholders within client organisations wherever Bazaarvoice’s solution adds value.
• Flag and anticipate churn risk on account renewals; partner with Sales and other members in the organization to establish and act on mitigation risk plans.

Connaissances

Client management (SaaS)

Formation

Bac+5 – Business school degree

Outils

Google Suite

Salesforce

Gainsight

AI tools

Description du poste

Key Responsibilities

• Develop a deep understanding of the client business and their priorities.
• Work with clients to develop a strategic and innovative Ratings and Reviews and Social Commerce programme that drives measurable success.
• Analyze clients’ business goals and match them with the most impactful Bazaarvoice activity, partnering with internal teams to deliver on this.
• Grow the footprint of the relationship with key stakeholders within client organisations wherever Bazaarvoice’s solution adds value.
• Flag and anticipate churn risk on account renewals; partner with Sales and other members in the organization to establish and act on mitigation risk plans.

Qualifications

• Minimum 2 years of experience managing clients in SaaS, preferably in MarTech (SMB / enterprise clients).
• French native or very fluent—mandatory.
• Complete English professional capacity—mandatory.
• Bac +5 – Business school degree profile.
• Comfortable with Google Suite, CRM tools (Salesforce and Gainsight) and AI tools.

Compensation

€60,000 - €67,000 a year. This range represents the expected base salary at the time of posting and may vary based on geographic location, work experience, market conditions, education/training, and skill level.

Employment Equity Statement

Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance.

Background Check

Please note that a background check forms part of our final hiring process. In compliance with local regulations, this will be conducted with your consent and will strictly focus on information relevant to the position.