(Chinese and English) Customer Support Consultant, emails/live chats (Remote)

SupportYourApp; Narbonne; À distance; USD 30 000 - 60 000; Plein temps

Résumé du poste

Join a forward-thinking company as a Customer Support Consultant and thrive in a multicultural environment. This role offers the chance to provide exceptional customer support while working remotely. You'll engage with clients from around the globe, utilizing cutting-edge technology to ensure customer satisfaction. With a focus on personal growth and a supportive management team, you'll have the opportunity to develop your skills in a dynamic and inclusive setting. If you're passionate about tech and customer service, this is the perfect opportunity for you to shine and make a difference.

Prestations

Flexible Schedule

Fully Remote Work

Good Bonuses for Referrals

Paid Intensive Training

Work-Life Balance

Responsive Management

Opportunities for Self-Development

Qualifications

• 6 months of customer support experience required.
• Must have a personal laptop with at least 8GB RAM and stable internet.

Responsabilités

• Provide exceptional customer support via chats and emails.
• Build positive relationships with customers and meet team KPIs.

Connaissances

Customer Support

Analytical Skills

Research Skills

Communication Skills

Interest in Crypto or Stock Exchange

Formation

Native Chinese

English B2 Level

Outils

CRM Systems

Salesforce

Zendesk

Description du poste

Passionate about the world of tech?

What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?

Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let's see what it takes.

What you will do:

1. Provide exceptional customer support via chats and emails
2. Build positive and long-lasting relationships with customers
3. Meet team KPIs
4. Always be up-to-date with cutting-edge technology
5. Securely work with customers' sensitive information
6. Apply the latest and greatest customer happiness practices
7. Maintain working knowledge of our client's products and services
8. Communicate with developers and other departments of various IT companies

What you need to succeed in this role:

1. Native Chinese and English upper intermediate (B2 level)
2. At least 6 months of experience in a customer support role
3. Experience with live chats and emails
4. Interest in crypto or stock exchange
5. Analytical and research skills
6. Positive and responsible attitude
7. Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)

Will be a great plus:

1. Experience with CRM systems
2. Experience in crypto/finance
3. Experience with Salesforce or Zendesk

Benefits and Perks:

1. Flexible schedule: 5 days per week coverage, Monday to Sunday: 1 AM-10 AM, 9 AM-6 PM and 5 PM-2 AM, France time (shifts scheduled on a monthly basis)
2. Opportunity to work fully remotely
3. Inclusive international environment
4. Compensation in USD
5. Good bonuses for referring friends
6. Paid intensive training and probation
7. Work-life balance
8. Responsive management interested in your growth and long-lasting cooperation
9. Greenhouse conditions for self-development

Who are we?

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.