Chargé(e) de Planification et Coordination F/H

FT3 Trane France SAS; Marseille; Sur place; EUR 26 000 - 32 000; Plein temps

Résumé du poste

Trane Technologies in Marseille is seeking an Assistant Planning F/H to support intervention planning and logistics. You will manage technician schedules, coordinate resources, and ensure client communications throughout interventions.

The role requires a Bac+2/3 with prior planning experience, IT proficiency, strong communication, and a customer-first mindset. On-site work accompanies a collaborative team environment and growth opportunities.

Qualifications

• Bachelor’s in a relevant field or equivalent.
• Experience in planning and logistics of interventions is preferred.
• Proficient with computers and common software.
• Good verbal communication and customer service orientation.
• Strong interpersonal skills, dynamic, and good prioritization.

Responsabilités

• Process client intervention requests across channels proactively or reactively.
• Coordinate technicians' schedules with workload, priorities, and emergencies with the manager.
• Plan interventions based on technician capacity and geographic positioning.
• Update technicians on planned work using the software.
• Prepare worksites: parts and external services.
• Inform clients about the progression and timelines of interventions.
• Close and validate interventions with the Ops Team lead and sales.
• Process and close intervention reports to enable billing transfer.

Connaissances

Planning

Scheduling

Customer service

Communication

Prioritization

Formation

Bac +2/+3

Outils

IT tools

Description du poste

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home. We boldly go.

Where is the work: On-Site (5 days)

Pour soutenir notre croissance, nous recrutons un(e) Assistant(e) Planning F/H.

Au sein de notre bureau de Marseille, vos missions sont les suivantes:

• Traiter les demandes d’interventions sollicitées par le client via différents canaux de manière proactive ou réactive,
• Gérer le planning des techniciens en fonction de la charge de travail, des priorités définies et des urgences conjointement avec le manager,
• Planifier les interventions en fonction des capacités et aptitudes des techniciens et de leurs positionnements géographiques,
• Renseigner les techniciens sur les travaux planifiés grâce aux commentaires établis dans le logiciel,
• Assurer la préparation des chantiers : pièces et services externes,
• Informer les clients sur le déroulement prévu des interventions planifiées (organisation et délais),
• Clôturer et valider les interventions des techniciens en lien avec le Responsable d'Équipe Opérationnelle et le commercial,
• Traiter et clôturer les rapports d’intervention en vérifiant les informations sur le rapport des techniciens pour en assurer le transfert vers la facturation.

Votre profil :

• Vous êtes diplômé(e) d'un Bac +2/+3,
• Vous avez déjà une première expérience dans la planification et le suivi logistique d’interventions,
• Vous maîtrisez les outils informatiques,
• Vous êtes à l'aise à l’oral et êtes sensibilisé(e) à l’accueil et au service client,
• Vous êtes doté(e) d'un bon relationnel, êtes dynamique et avez le sens des priorités.

Notre processus de recrutement :

• Un entretien de préqualification par téléphone,
• Un entretien avec le responsable d’équipe,
• Un entretien avec les Ressources Humaines.

We offer competitive compensation and comprehensive benefits and programs.

We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

At Trane Technologies, we’re climate innovators with the courage to look at our world’s challenges and see endless opportunities. We aren’t afraid to make bold commitments that set new standards to enhance the health and well-being of our employees, customers, communities, and the planet we share.

Learn more about what we do & how we do it.

Joining the Trane Technologies team is more than just a job – it’s the beginning of a career full of purpose, impact, and meaningful contributions that challenge what’s possible for a more sustainable future. Together, we know we can change the world. With an inclusive culture, benefits to support you and your family, limitless opportunities to grow, flexibility to help you balance life’s demands, and more – you’ll be supported to thrive at work and at home. Learn more about building a career with us.

At Trane Technologies, we believe in providing equal access and opportunity for all.

We are committed to providing reasonable accommodations to our candidates and employees who may need assistance with application or recruitment processes due to disability or impairment.

To request an accommodation, please contact us at: [e-mail]