Channel Sales Support Agent

Block; Paris; Sur place; EUR 33 100 - 49 700; Plein temps

Résumé du poste

Block is seeking a Channel Sales Support Agent in Paris, France. This role supports independent contractor sales teams, ensuring they have all resources needed to succeed. You will act as their main contact for inquiries and provide product knowledge, guidance, and technical support.

Ideal candidates will have 1–2 years of relevant experience, fluency in French and English, and be proficient with CRM systems like Salesforce. The position offers a competitive pay range of €33,100 – €49,700 EUR based on skills and experience.

Qualifications

• 1–2 years in sales support or customer service.
• Experience with CRM systems such as Salesforce or HubSpot.
• Proficient in Google Workspace and AI tools.
• Basic understanding of sales reporting.

Responsabilités

• Be the main contact for sales teams in the UK and Europe.
• Build relationships with contractor sales teams.
• Resolve sales inefficiencies by collaborating internally.
• Maintain sales documentation and process commission calculations.

Connaissances

Sales support

Customer service

CRM systems

Fluency in French

Fluency in English

Outils

Salesforce

HubSpot

Google Workspace

AI tools

Description du poste

The Role

The Channel Sales Support Agent is the operational backbone for our independent contractor (IC) sales teams in the field. You'll be their go-to person—making sure they have everything they need to successfully sell and onboard our products to local sellers across the UK and Europe.

This isn’t just a support role. You're enabling entrepreneurs to build their businesses, and their success is your success.

You're someone who:

• Thrives in fast-paced environments – You stay calm when things move quickly and priorities shift
• Genuinely enjoys helping others succeed – You get satisfaction from unblocking problems and empowering people
• Takes ownership – When you pick up a problem, you see it through to resolution
• Shows up consistently – Your team knows they can count on you, every time
• Takes initiative – You spot issues before they’re escalated and act without being asked
• Understands partnership – When your contractors win, you win
• Brings positive energy – You’re professional, approachable, and a pleasure to work with

What you’ll be doing

Support & relationship building

• Act as the main point of contact for UK and Europe sales teams, responding to inquiries within agreed SLA timeframes
• Build and maintain strong working relationships with independent contractor sales teams
• Provide product knowledge, pricing information, sales collateral, and technical guidance

Coordination & problem‑solving

• Work with internal teams across the business to resolve sales inefficiencies and remove blockers
• Identify recurring problems and partner with management to implement lasting solutions
• Provide phone and face‑to‑face support when needed

Operations & administration

• Maintain and update sales documentation, playbooks, and resource libraries
• Process commission calculations for UK and Europe sales teams in coordination with finance
• Keep systems and information current so teams always have what they need

Required Experience

• 1–2 years in sales support, channel management, technical support/implementation, or customer service
• Experience with CRM systems (Salesforce, HubSpot, or similar)
• Proficiency in Google Workspace and AI tools
• Familiarity with B2B sales processes and sales cycle management
• Basic understanding of sales reporting and analytics
• Fluency in both French and English

Preferred

• Experience working with self‑employed contractors, distributors, sellers, or channel partners

Block takes a market‑based approach to pay, and pay may vary depending on your location. The successful candidate’s starting pay will be determined based on job‑related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

EU Pay Range €33,100 – €49,700 EUR

Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.