Change & Release Coordinator

EUROPEAN DYNAMICS; Strasbourg; Remote; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Remuneration on contract basis

Full benefits package

Job summary

EUROPEAN DYNAMICS is seeking a Change & Release coordinator fluent in English to work remotely within the EU. The role integrates into the Development team and collaborates with a major client's IT team on-site for initial assignments.

The candidate should have a university IT degree, 5+ years in IT operations or IT service delivery, and strong ITIL knowledge. ITIL Foundation or higher is required; Agile/DevOps certifications are a plus.

Qualifications

• University degree in IT or related discipline.
• Minimum 5 years of IT operations or IT service management experience.
• Experience in ITIL-aligned frameworks and change/release-management processes.
• Proficiency with ITIL service management processes (Incident, Problem, Change, Release, Event, Knowledge).
• Familiarity with ServiceNow.
• Understanding of CI/CD pipelines and configuration-management tools.
• English language excellence (written and spoken).

Responsibilities

• Coordinate changes and releases across live service elements with focus on planning and resources.
• Report and meet KPIs for Release and Change Management.
• Collaborate with DevSecOps and other teams for deployments and release optimisation.
• Work with project and operations teams to ensure effective change and release implementation.
• Support model setup and transition of projects into BAU.
• Coordinate with suppliers and third parties for timely changes and releases.

Skills

ITIL processes

English fluency

Incident/Problem/Change/Release/Event/

Service Management

Education

University degree in IT or related discipline

Tools

ServiceNow

CI/CD pipelines

Configuration management tools

Job description

We currently have a vacancy for a Change & Release coordinator fluent in English, to offer his/her services as an expert who will perform their services remotely within EU. In the context of the first assignment, the successful candidate will be integrated in the Development team of the company that will closely cooperate with a major client's IT team on site.

Tasks

• Coordination of the operational changes and releases of all live service elements, with focus on planning, coordination of resources and activities, and version controlling, whilst maintaining quality and minimising risk;
• Ensuring that Release and Change Management Key Performance Indicators (KPIs) are reported, and their targets are met;
• Coordinating with DevSecOps Engineers and other technical teams for deployments, automation improvements and release optimisation;
• Collaborating with project and operational teams to ensure effective system change and release implementation;
• Assisting in support models set up and in managing transition of projects and new services into the business-as-usual model;
• Coordinating with suppliers, contractors, 3rd parties, etc. to ensure timely change and release implementation

Requirements

• University degree in IT or relevant discipline, combined with minimum 5 years of of experience in IT operations or/and IT service management and delivery.;
• Experience working within ITIL-aligned frameworks and structured change and release-management processes;
• Excellent understanding and practical knowledge of ITIL service management processes, including Incident, Problem, Change, Release, Event and Knowledge Management;
• Proficiency with IT service management tools such as Service Now;
• Understanding of CI/CD pipelines and configuration-management tools;
• Excellent ability to manage multiple high priority efforts/ competing priorities and flexibility to adjust to changing requirements, schedules and priorities;
• Certifications: ITIL Foundation or higher (or equivalent) is mandatory;
• Agile or DevOps certification and/or Project management certification is an asset;
• Excellent command of the English language

Benefits

We offer a competitive remuneration (either on contract basis or remuneration with full benefits package), based on qualifications and experience. All applications will be treated as confidential.

You may also consider all our other open vacancies by visiting the career section of our web site (www.eurodyn.com) and follow us on Twitter (@EURODYN_Careers) and LinkedIn.

EUROPEAN DYNAMICS (www.eurodyn.com) is a leading Software, Information and Communication Technologies company, operating internationally (Athens, Brussels, Luxembourg, Copenhagen, Stockholm, London, Nicosia, Hong-Kong, Valetta, etc). The company employs over 1000 engineers, IT experts and consultants (around 3% PhD, 36% MSc and 53% BSc or equivalent). We design and develop software applications using state-of-the-art technology. The group generates annual revenues in the range of EURO 40 million, with an EBITDA in the range of 20%. The value of our contract portfolio exceeds EURO 300 million. EUROPEAN DYNAMICS is a renowned supplier of IT services to government institutions, multinational corporations, public administrations and multinational companies, research and academic institutes.

As part of our dedication to the diversity of our workforce, we are committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, disability, sexual orientation, gender identity, or religion

EUROPEAN DYNAMICS (ED) adheres to the General Data Protection Regulation principles by applying its Privacy Policy as published in www.eurodyn.com/privacy. By submitting an application to this position and by sharing your personal data with ED, you acknowledge and accept its Policy and authorize ED to process your personal data for the purposes of the company's recruitment opportunities, in line to the Policy.