Certified Medical Assistant Contact Center

AdventHealth; France; On-site; EUR 18,687 - 29,894; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off

403-B Retirement Plan

Parental Leave

Career Development

Well-being Resources

Mental Health Resources

Pet Benefits

Job summary

AdventHealth in Fletcher, NC is looking for a Certified Medical Assistant to join our team. This role involves handling a high volume of calls, scheduling patients, and facilitating communication with clinic staff.

Strong English communication, computer skills, and EMR experience are required. A CMA certification and a high school diploma are essential, with career growth opportunities and comprehensive benefits.

Qualifications

• High School diploma or equivalent.
• 2+ years in-clinic experience as Certified Medical Assistant.
• Certified Medical Assistant (CMA) certification required.

Responsibilities

• Handle a high volume of inbound calls (80–130 per day).
• Respond politely and efficiently, maintaining professionalism.
• Assist callers with providers, scheduling and patient portal access.
• Coordinate with clinic staff to manage prescriptions and messages.

Skills

Customer Service

Computer Skills

English Proficiency

Second Language

Internet Applications

EMR Knowledge

Call Center Experience

Clinic Telephony

Education

High School Diploma

Tools

EMR Systems

Job description

Our promise to you

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule

Full time

Shift

Day (United States of America)

Location

895 Howard Gap Rd, Fletcher, NC 28732

Job Description

Sign on Bonus up to $5,000 for eligible applicants

Relocation Bonus available up to $5,000 for eligible applicants

Location: 895 Howard Gap Road; Fletcher, NC 28732

Shift: MOn-Fri 8am-5pm

Responsibilities

• Answer a high volume of inbound calls, averaging 80-130 calls per day.
• Respond to calls politely, professionally, and efficiently.
• Maintain a calm demeanor while handling stressful interactions, and troubleshoot problems and concerns.
• Access a variety of resources for accurate, complete, and appropriate management of calls.
• Assist callers and patients with needs such as selecting providers, scheduling appointments, and preparing patients for their first appointment.
• Schedule new and established patient appointments and assist patients with patient portal access.
• Communicate prescription refill requests and other messages to clinic staff. Develop an excellent working relationship with departments, clinic, and medical staff to facilitate patient communication and care.
• Maintain a strong working knowledge of all computer systems and communication tools.

Knowledge, Skills, and Abilities

• Excellent Customer Service skills; [Required]
• Strong computer skills; [Required]
• Excellent English communication and writing skills; [Required]
• Proficiency in a second language; [Preferred]
• Experience with internet-based applications; [Required]
• Knowledge of and experience with electronic medical records programs; [Required]
• Call center/Clinic telephony experience; [Required]
• Call Center experience; [Preferred]

Education

• High School Grad or Equiv [Required]

Field of Study

• N/A

Work Experience

• 2+ years ofin-clinic experience as certified medical assistant[Required]

Additional Information

• N/A

Licenses and Certifications

• Certified Medical Assistant (CMA) [Required]

Physical Requirements

Please click the link below to view work requirements. Physical Requirements - https://tinyurl.com/msy4mja2

Pay Range

$15.49 - $24.78

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.