Scheduler

Roman Health Pharmacy LLC; Montfa; On-site; EUR 36,000 - 54,000; Full time

Job summary

Roman Health Pharmacy LLC is seeking a Scheduler to maintain client and caregiver relationships and ensure a best-in-home-care experience. You will coordinate daily caregiver activities, process time sheets, and maintain accurate records in ClearCare, while conveying professional, proactive communication with clients and staff.

The role emphasizes multi-tasking in a fast-paced office, on-call coordination, and alignment with the company’s mission and values.

Qualifications

• High school graduate or equivalent with two years of business experience.
• Basic office and computer skills and organizational abilities.
• Knowledge of common medical terminology.
• Able to work independently, demonstrating sound judgment.
• Read, write, speak and understand English as needed for the job.
• Be available as required for on-call duty outside of normal office hours.

Responsibilities

• Schedules and coordinates day-to-day activities of caregivers.
• Performs payroll duties including verifying time sheets, updating telephony records, and computer input for payroll processing.
• Maintains documentation of associate work records in ClearCare and ensures current and complete personnel records for all home care associates.
• Answers telephone, and takes inquiries or messages in an upbeat, professional manner.
• Communicates continually with associates and clients to evaluate service.
• Serves as liaison between associates and the Office Manager.

Skills

Verbal Communication

Adaptability

Likability

Customer Focus

Decision Making/Judgment

Organization

Stress Management

Resourcefulness

Education

High school graduate or equivalent

Tools

ClearCare

Microsoft Office

Job description

The Scheduler is responsible for maintaining the client and caregiver relationship and ultimately helps provide a “best in home care” experience for clients and employees. Plays the integral role in interfacing with caregiver staff in ensuring the proper caregiver and client match. Ensures that all referrals are received in an accurate, detailed manner and are properly handled. Performs various supervisory activities for scheduling appropriate caregivers to clients; timecard processing, where necessary; and monitoring of telephony system and other payroll responsibilities as needed. Performs other office coordination duties. Maintains a positive demeanor at all times and is able to effectively multitask in a high-functioning office environment. The core competencies for a Scheduler are: Verbal Communication, Adaptability, Likability, Customer Focus, Decision Making/Judgment, Organization, Stress Management, and Resourcefulness.

Responsibilities

Verbal Communication

• Answers telephone, and takes inquiries or messages in an upbeat, professional manner.
• Communicates continually with associates and clients to evaluate service.
• Serves as liaison between associates and the Office Manager.

Customer Focus

• Responds promptly and courteously to all clients’ calls.
• Receives referrals and inquiries on the programs of this company.

Adaptability

• Assists with sales, marketing and public relations efforts.

Decision Making/Judgment

• Maintains integrity in every interaction with caregivers and clients.
• Ability to live the company’s vision, mission and core values.
• Ability to problem solve and make decisions in a fast-paced environment.

Organization

• Schedules and coordinates day-to-day activities of caregivers.
• Performs payroll duties including verifying time sheets, updating telephony records, and computer input for payroll processing.
• Maintains documentation of associate work records in ClearCare and ensures current and complete personnel records for all home care associates.

Stress Management

• Performs on-call coordinator duties as needed.
• Maintains professionalism in all interactions.
• Ability to multitask in a high-functioning office environment.

Likability

• Interviews, screens and tests all applicants, and provides a positive candidate experience.
• Assists with recruiting, associate hiring, orientations, in-services, disciplinary actions, etc.
• Serves as a team player within an office environment.
• Ability to relate to clients and care staff in a way that is sensitive to the unique needs of the individual.

Resourcefulness

• Other general office and clerical functions.
• Other duties as assigned by the Operations Manager.

Skills and qualifications - Hard and soft skills

• High school graduate or equivalent with two years of business experience.
• Basic office and computer skills and organizational abilities. Excellent interpersonal relations abilities. Excellent telephone skills.
• Knowledge of common medical terminology.
• Able to work independently, demonstrating sound judgment.
• Read, write, speak and understand English as needed for the job.
• Be available as required for on-call duty outside of normal office hours.

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$0 - $0 a year