CDI - Global Lead Support SAP (M/F/X)

SEPHORA; Neuilly-sur-Seine; Sur place; EUR 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

Medical benefits

Employee discount & gifts

Vacation & holidays

Beauty product gifts

Résumé du poste

Sephora seeks an SAP Supply Lead to manage SAP Application Maintenance Services (AMS) within the Enterprise Solutions division of the Global Information Systems Department. Reporting to the Support and Maintenance Team Lead, you will bridge strategic management and daily operations to maintain service quality for users and ensure operational conditions.

You will oversee maintenance for SAP ECC6 and S/4HANA across three sites (Suresnes, Kolkata, São Paulo), coordinating with external providers,

Qualifications

• 8+ years of experience with SAP, including at least 3 years in application maintenance management.
• Strong MM/SD module expertise with good understanding of FI/CO processes and their integration.

Responsabilités

• Manage SAP AMS activities for SAP ECC6 and S/4HANA globally with external providers across three sites.
• Coordinate priorities, track performance via KPIs/SLAs, and report to governance forums.
• Communicate effectively with business stakeholders and IT teams across global locations.
• Integrate projects into run phase via knowledge transfers, documentation, and preventive actions.
• Identify optimization opportunities and drive continuous improvement.

Connaissances

SAP

Global management

Stakeholder engagement

Project coordination

English fluency

Operational excellence

Formation

Master's degree or equivalent

Outils

SAP ECC6

S/4HANA

FI/CO

MM/SD modules

Description du poste

You will excel and enjoy this position if you are ready to actively handle the following mission:

Within the Enterprise Solutions division of the Global Information Systems Department, and reporting to the Support and Maintenance Team Lead, you will manage the SAP Application Maintenance Services (AMS) activity in a global context. You will play a pivotal role between strategic management and daily operational management, ensuring the maintenance of operational conditions and the quality of service delivered to users.

As the SAPSupply Lead, you willbe responsible for:

• Managing support and maintenance activities for SAP ECC6 and S/4HANA (currently being deployed globally), in conjunction with external service providerslocatedacross three sites (Suresnes – France, Kolkata – India, São Paulo – Brazil).
• Managing priorities, making trade-offs, and monitoring performance through regular forums (committees, reporting, KPIs/SLAs).
• Coordinating sensitive or critical issues, ensuring seamless communication with business stakeholders and local and central IT teams.
• Integrating projects into the run phase by structuring knowledge transfers, documentation, and preventive actions.
• Driving continuous improvement initiatives byidentifyingareas for optimization and promoting sustainable and robust solutions.

This role, which is both cross-functional and deeply rooted in operational reality, is intended for a professional capable of combining overall vision, analytical skills, and a practical mindset, within a demanding and collaborative international environment.

Do not hesitate to apply ifyouare:

A graduate of an engineering school, business school, or university (master’sdegree or equivalent), youpossess:

At least8years of experience with SAP, including at least 3 yearsinapplication maintenance management.

Solidexpertisein MM/SD modules,with a good understanding of Finance (FI/CO) processes and theirintegration(desirable).

Proven experience in managing service providers, ideally in an offshore environment.

The ability tooperateboth in global management and in handling daily operational matters.

You will excel and thrive in this position if you are:

Capable of acting as a subject matter expert, with an assertive demeanor and the ability to engage your stakeholders.

Structured and meticulous, comfortable managing multiple subjects and coordinating international actors.

Equipped with excellent interpersonal skills and a genuine sense of service,ableto create trusting relationships with both business stakeholders and service providers.

Autonomous in your decisions, while knowing when to seek theappropriate levelof arbitration.

Attentive to the quality of deliverables and committed to a continuous improvement approach.

Comfortable in an international environment, with fluent English, both written and spoken.

While at Sephora,you’llenjoy...

Meaningful Rewards:Sephora offers comprehensive medical benefits, generousvacationand holiday time off, an employee discount, free beauty product gifts from brand partners, and so much more.

Diversity, Inclusion & Belonging:We pledge to create a beauty community where everyone’s uniqueness is celebrated, respected, andhonored. We will drive diversity, equity, and inclusion in all aspects of our business—ensuring that our employees, brand partners, suppliers, and our clients feel a sense of belonging in store, online, and in our workplaces.We believe indemonstratingour values with action!

Beauty & Beyond:Every day we reimagine beauty, discovernew brands, and influence positive change. Together we inspire our clients, empower people, and help them become the best versions of themselves.We think this is beautiful.

Endless Evolution:You will learn with innovators, artists, and experts in every field. As our business evolves, so will you. Here, you’re empowered to choose your own path, accelerate your growth, and be your best. As part of our family and the LVMH community, your options are endless.

Creativity Unleashed:At Sephora, you’re encouraged to explore, innovate, and havefunwhileworking with diverse clients, teams, and leaders. You won’t just partner with iconic brands; you’llhelp build them. We value your curiosity, your drive for success, and the emotional connections you make.Togetherwe’redefining the future of beauty.

Bold Authenticity:Being bold and different has made us a global beauty and retail leader. At Sephora, we celebrate diversity, embrace your unique and winning spirit, and believe that real beauty is being authenticallyyou. Youare what sets us apart.