CDI - Global Lead Support SAP

LVMH Group; France; On-site; EUR 70,000 - 90,000; Full time

Job summary

LVMH Group is seeking an experienced SAP Application Maintenance Manager to join their Enterprise Solutions division. This role involves managing SAP maintenance services globally, ensuring high-quality service and effective communication with stakeholders.

The ideal candidate should have at least 8 years of SAP experience, with strong expertise in MM/SD modules and fluency in English. The company promotes a collaborative environment, requiring excellent interpersonal skills and a commitment to continuous improvement.

Qualifications

• Graduate of an engineering school, business school, or university (master’s degree or equivalent).
• At least 8 years of experience with SAP, including minimum 3 years in application maintenance management.
• Solid expertise in MM/SD modules with understanding of Finance (FI/CO) processes.

Responsibilities

• Manage support and maintenance activities for SAP ECC6 and S/4HANA.
• Monitor performance through regular forums, KPIs/SLAs.
• Coordinate critical issues with stakeholders and IT teams.

Skills

SAP Application Maintenance Management

MM/SD Expertise

Leadership

Interpersonal Skills

Fluency in English

Education

Master's Degree or Equivalent

Tools

SAP ECC6

S/4HANA

Job description

You will excel and enjoy this position if you are ready to actively handle the following mission:

Within the Enterprise Solutions division of the Global Information Systems Department, and reporting to the Support and Maintenance Team Lead, you will manage the SAP Application Maintenance Services (AMS) activity in a global context. You will play a pivotal role between strategic management and daily operational management, ensuring the maintenance of operational conditions and the quality of service delivered to users.

Responsibilities

• Managing support and maintenance activities for SAP ECC6 and S/4HANA (currently being deployed globally), in conjunction with external service providers located across three sites (Suresnes – France, Kolkata – India, São Paulo – Brazil).
• Managing priorities, making trade-offs, and monitoring performance through regular forums (committees, reporting, KPIs/SLAs).
• Coordinating sensitive or critical issues, ensuring seamless communication with business stakeholders and local and central IT teams.
• Integrating projects into the run phase by structuring knowledge transfers, documentation, and preventive actions.
• Driving continuous improvement initiatives by identifying areas for optimization and promoting sustainable and robust solutions.

Qualifications

• Graduate of an engineering school, business school, or university (master’s degree or equivalent).
• At least 8 years of experience with SAP, including at least 3 years in application maintenance management.
• Solid expertise in MM/SD modules, with a good understanding of Finance (FI/CO) processes and their integration (desirable).
• Proven experience in managing service providers, ideally in an offshore environment.
• The ability to operate both in global management and in handling daily operational matters.
• Capable of acting as a subject matter expert, with an assertive demeanor and the ability to engage stakeholders.
• Structured and meticulous, comfortable managing multiple subjects and coordinating international actors.
• Equipped with excellent interpersonal skills and a genuine sense of service, able to create trusting relationships with both business stakeholders and service providers.
• Autonomous in decisions, while knowing when to seek appropriate arbitration.
• Attentive to the quality of deliverables and committed to continuous improvement.
• Comfortable in an international environment, fluent in English (written and spoken).