CDI - Global Lead Support SAP

Sephora USA, Inc; Suresnes; Sur place; EUR 70 000 - 90 000; Plein temps

Avantages offerts par ce poste

Comprehensive medical benefits

Generous vacation and holiday time off

Employee discount and free beauty product gifts

Résumé du poste

Sephora USA, Inc in Suresnes is looking for a professional to manage SAP Application Maintenance Services. This pivotal role includes overseeing operations between strategic and daily tasks, ensuring high-quality service delivered to users.

The ideal candidate will have over 8 years of SAP experience, with expertise in MM/SD modules and a strong grasp of Finance processes. Comprehensive medical benefits, generous vacation time, and employee discounts are offered.

Qualifications

• Minimum 8 years of experience with SAP, including 3 years in application maintenance management.
• Ability to operate in global management and handle daily operational matters.
• Fluent English, both written and spoken.

Responsabilités

• Manage support and maintenance activities for SAP ECC6 and S/4HANA.
• Coordinate sensitive or critical issues with business stakeholders and IT teams.
• Drive continuous improvement initiatives by identifying optimization areas.

Connaissances

SAP Application Maintenance Management

MM/SD modules expertise

Finance (FI/CO) processes understanding

Service provider management

Interpersonal skills

Formation

Master’s degree or equivalent

Description du poste

You will excel and enjoy this position if you are ready to actively handle the following mission:

Within the Enterprise Solutions division of the Global Information Systems Department, and reporting to the Support and Maintenance Team Lead, you will manage the SAP Application Maintenance Services (AMS) activity in a global context. You will play a pivotal role between strategic management and daily operational management, ensuring the maintenance of operational conditions and the quality of service delivered to users.

Responsibilities

• Managing support and maintenance activities for SAP ECC6 and S/4HANA (currently being deployed globally), in conjunction with external service providers located across three sites (Suresnes – France, Kolkata – India, São Paulo – Brazil).
• Managing priorities, making trade-offs, and monitoring performance through regular forums (committees, reporting, KPIs/SLAs).
• Coordinating sensitive or critical issues, ensuring seamless communication with business stakeholders and local and central IT teams.
• Integrating projects into the run phase by structuring knowledge transfers, documentation, and preventive actions.
• Driving continuous improvement initiatives by identifying areas for optimization and promoting sustainable and robust solutions.

This role, which is both cross‑functional and deeply rooted in operational reality, is intended for a professional capable of combining overall vision, analytical skills, and a practical mindset, within a demanding and collaborative international environment.

Qualifications

• Graduate of an engineering school, business school, or university (master’s degree or equivalent).
• At least 8 years of experience with SAP, including at least 3 years in application maintenance management.
• Solid expertise in MM/SD modules, with a good understanding of Finance (FI/CO) processes and their integration (desirable).
• Proven experience in managing service providers, ideally in an offshore environment.
• Ability to operate both in global management and in handling daily operational matters.
• Capable of acting as a subject matter expert with an assertive demeanor and engaging stakeholders.
• Structured and meticulous, comfortable managing multiple subjects and coordinating international actors.
• Equipped with excellent interpersonal skills and a genuine sense of service, able to create trusting relationships with both business stakeholders and service providers.
• Autonomous in decisions, while knowing when to seek appropriate arbitration.
• Attentive to the quality of deliverables and committed to a continuous improvement approach.
• Comfortable in an international environment, fluent English both written and spoken.

Benefits

• Comprehensive medical benefits.
• Generous vacation and holiday time off.
• Employee discount and free beauty product gifts from brand partners.

Diversity, Inclusion & Belonging

We pledge to create a community where everyone’s uniqueness is celebrated, respected, and honored. We drive diversity, equity, and inclusion in all aspects of our business—ensuring that our employees, brand partners, suppliers, and clients feel a sense of belonging.