CDI - Retail BPO (F/M/X)

SEPHORA; Paris; On-site; EUR 60,000 - 80,000; Full time

Benefits offered by this job

Empowerment culture

Learning and growth opportunities

Diversity and inclusion

Job summary

SEPHORA is looking for a candidate to lead regional requirements in Retail Technology. You will support the deployment of SAP S/4 and work closely with international teams to ensure effective operational processes.

The ideal candidate should have a passion for Retail Operations, be fluent in English, and possess strong communication skills to collaborate effectively across diverse teams. This position is based in Paris, Île-de-France.

Qualifications

• Enthusiastic about Retail Operations with IT tools.
• Flexible mindset in a fast-changing environment.
• Strong communication skills with cross-functional teams.

Responsibilities

• Lead regional requirements for back-office applications.
• Contribute to design and testing phases of tech projects.
• Support SAP S/4 deployment and monitor applications.

Skills

Retail Operations

Strong communication skills

Agile culture

Fluent in English

Job description

Within the Information Systems Organization, the Store Technology Department is responsible of identifying innovative solutions and developing the applicative landscape that enables our store teams to perform their daily operations effectively and delight our external customers !

Within our Regional Store Technology Team, we support all Sephora Markets in Europe, the Middle-East and Mexico (over 20 countries). The team covers all technologies used in stores.

The Retail BPO acts as a key contact person and works closely with:

• The Retail Operation Departments in each country
• The Regional and Global Tech teams representing the voice of the Retail Business in EME.

Key responsibilities

You will excel and enjoy this position if you are ready to actively handle the following missions:

• Lead and drive the regional requirements of the Retail Business:
  • Collect, analyze and consolidate regional specific needs for back-office applications, such as BOSS/SAP, PDA, labelling and upcoming applications related to back-office operations.
  • Ensure that these needs are correctly considered in the design and configuration of back-office applications (SAP S/4, back-office digital-in-store tools).
  • Contribute to the definition of target business processes by integrating regional specificities and operational constraints.
  • Identify opportunities to simplify, optimize or digitalize retail processes.
• Contribute to design and testing phases of tech projects involving local retail business and tech teams:
  • Review and validate detailed functional specifications.
  • Actively participate in User Acceptance Testing (UAT) to ensure the ERP and digital tools compliance with business and legal requirements.
  • Identify, document and report gaps, defects or process bottlenecks encountered during testing.
• Change Management:
  • Communicate project progress to regional teams.
  • Organize and lead training and support sessions for users.
  • Serve as the primary point of contact for regional user questions and support requests.
  • Contribute to the creation of training materials and documentation tailored to local market specificities.
  • Share best practices with regional teams to ensure consistent use of tools and processes.
• Deployment and hypercare:
  • Support preparation and execution of SAP S/4 and digital in store back-office applications deployment in the region.
  • Monitor applications during go-live phase and resolve or elevate any issues encountered.
  • Collect and transmit user feedback to the project team and propose improvements to enhance efficiency and user experience.

Do not hesitate to apply if you have… or if you are …

• A Retail Operations enthusiast with a strong interest in IT tools and curiosity to challenge status quo in terms of legacy processes.
• Flexible mind-set, comfortable working in a fast-changing, international environment with multiple stakeholders.
• Strong communication skills to collaborate effectively with international and cross-functional teams.
• Agile culture.
• Experience within store environment, including operations, workflows and processes.
• Acknowledgment of the retail landscape and business priorities.
• Fluent in English (spoken and written).

Here, you will find:

• Community,in which authenticity is embraced, and the strength of our differences fuels our collective spirit.
• Cultureof empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead.
• Work that brings fulfillment.From delighting clients every day, to inspiring our industry at large, every action makes a difference.

Sephora is an equal opportunity employer and values diversity at our company.

French version will be available upon request to the recruiter.

SEPHORArecruits and recognizes all talents