Care Ops: AI-Driven Efficiency & Tools Lead

Alan; Lyon; Sur place; EUR 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Fair rewards

Flexible Office

Top equipment

Flexible vacation policy and hours

Healthcare insurance

Transport benefits

Learning & Training opportunities

Parental leave

Résumé du poste

Alan is building the new standard in prevention health, hiring a Care Ops to own care tooling and drive efficiency across our global Care Community. You will monitor performance, push for scalable processes, and partner with Product, Ops, Data, Engineers, and external providers to implement AI-enabled solutions.

You should be fluent in English and French, bring strong project management and data analytics skills (SQL desirable), and be excited about no-code and tooling innovations to improve the

Qualifications

• Strong written and verbal communication in English and French.
• Excellent project management and stakeholder coordination.
• Robust data analytics abilities, SQL highly desirable.

Responsabilités

• Efficiency and performance monitoring with SLAs and ticket-level analysis.
• Pilot new contact channels and support globalization of care experiences.
• Identify scalable processes and drive automation and AI-driven improvements.

Connaissances

Communication skills

Project management

SQL

Outils

Intercom

Dust

Klaus

Aircall

Description du poste

Alan is building the new standard in prevention health, hiring a Care Ops to own care tooling and drive efficiency across our global Care Community. You will monitor performance, push for scalable processes, and partner with Product, Ops, Data, Engineers, and external providers to implement AI-enabled solutions.

You should be fluent in English and French, bring strong project management and data analytics skills (SQL desirable), and be excited about no-code and tooling innovations to improve the