Business Manager

Jobtailor; Paris; Sur place; EUR 70 000 - 110 000; Plein temps

Résumé du poste

Jobtailor is seeking a regional operations leader for Île-de-France, overseeing multiple sites with travel between offices. You will coach a ~10-person team on-site, drive client retention and growth, and work closely with the KAM to strengthen major accounts.

Responsibilities include delivering in a high-volume staffing environment (~450 FTEs), optimizing processes, and guiding the team through KPI-driven decision making with clear communication and urgency.

Qualifications

• Proven multisite and/or remote management experience.
• Experience in temporary staffing / high-volume operations is a plus.
• Excellent listening, feedback, coaching and growth facilitation skills.
• KPI-driven management with prioritization and decision-making ability.
• Strong commercial aptitude with business development and client retention.
• Comfort with processes/tools and handling operational complexity.
• Good responsiveness, urgency, pragmatism and interpersonal skills.
• Valid driving license (Category B) required.

Responsabilités

• Lead operations for the Île-de-France region across multiple sites with regular travel.
• Coach a team of around ten employees with on-site presence and performance support.
• Communicate strategy clearly to operational teams and foster collaboration.
• Develop and retain a direct client portfolio with retention and growth.
• Collaborate with the KAM to address major accounts and strengthen partnerships.
• Oversee delivery and recruitment for high-volume staffing (~450 FTEs) and optimize conversions.
• Ensure processes and tools are used correctly within a structured environment.
• Monitor KPIs, analyze results and implement fast operational actions.

Connaissances

Multisite management

High-volume operations

Active listening

KPI-driven management

Business development

Client retention

Process tools proficiency

Interpersonal skills

Driving license B

Description du poste

Responsibilities

• Lead operations for the Île-de-France region across multiple sites (Opéra / Pierrefitte / Évry), with regular travel between offices.
• Manage and coach a team of around ten employees (mature teams): on-site presence, coaching, active listening, and performance support.
• Communicate strategy to operational teams clearly, concisely and pedagogically; unite the team and foster a collaborative spirit while adapting to individual needs.
• Develop and retain a direct client portfolio: client retention, growth with existing clients and business development.
• Work closely with the Key Account Manager (KAM) to address major accounts and strengthen client partnerships.
• Oversee delivery and recruitment for a high-volume temporary staffing operation (approximately 450 FTEs) and optimize order conversion rates.
• Ensure processes are followed and tools are used correctly within a structured and demanding environment.
• Monitor KPIs, analyze results and implement fast, concrete operational action plans.

Qualifications

• Proven management experience (preferably multisite and/or remote management)
• Experience in temporary staffing / high-volume operations (logistics, facilities, operations, front-line) is a plus.
• Active listening, consideration of feedback, coaching ability, energy, and capacity to facilitate growth.
• Results-oriented with KPI-driven management; ability to prioritize and make decisions.
• Strong commercial aptitude (business development + client retention) and ability to influence both internally and externally.
• Comfortable working with processes/tools and handling operational complexity.
• Responsiveness, sense of urgency, pragmatism and excellent interpersonal skills.
• Valid driving license (Category B) required.

Core Competencies

Demonstrates strong management capabilities in multisite operations, focusing on team coaching, client retention, and business development. Proficient in KPI-driven decision-making and operational optimization within high-volume staffing environments.