Business Care Partner

Stanley Black & Decker, Inc.; Damparis; Sur place; EUR 35 000 - 50 000; Plein temps

Résumé du poste

Stanley Black & Decker, Inc. is looking for a Supply Chain Customer Care professional based in Damparis, Bourgogne-Franche-Comté. You will be the main contact for the distributor, ensuring smooth order execution and resolving issues. This role demands a bachelor's degree and proficiency in operational English.

The ideal candidate should be skilled in SAP, exhibit excellent organizational skills, and have a strong customer-oriented mindset.

Qualifications

• Operational English is required for this role.
• Bachelor's degree or equivalent is necessary.
• Knowledge of SAP and supply chain fundamentals is preferred.

Responsabilités

• Be the primary contact for customers in the supply chain.
• Process customer orders and manage disputes effectively.
• Communicate with sales about customer-related issues.
• Ensure efficient order processing and shipment coordination.
• Train team members to uphold quality standards.

Connaissances

Operational English

SAP knowledge

Basic Excel skills

Teamwork

Organizational skills

Customer orientation

Formation

Bachelor's degree or equivalent

Description du poste

Be the first and primary contact for the customer (the distributor) within the supply chain and ensure the complete execution of all orders until requests and disputes are resolved.

Responsibilities – Tasks:

• Provide contact via email, phone, and internal collaboration to ensure customer satisfaction.
• Process orders from validation to dispute resolution, with entry in Poland.

Contribute to Financial Performance

• Propose simplifications, improvements, and automations to improve process efficiency.
• Ensure compliance with procedures in all circumstances (CFIN entry, duties segregation rules, etc.).

Be Business Partners

• Communicate with sales teams about problems inherent to their customers.
• Know and master the products and catalogs of your domain.

Get the Basics Right

• Ensure daily processing, integration, and unblocking of all orders received.
• Follow the complete order cycle, from receipt to delivery, managing the order book properly.
• Take prompt action with customers when quality problems, delays, or significant disruptions arise; inform management of significant or unusual deviations.
• Ensure mass processing on order books, including cleaning and product transitions.
• Generate export documents and coordinate shipments.

Develop the Client Relationship

• Respond to customer queries via email or phone.
• Seize disputes in CFIN and resolve dispute situations (claims related to deliveries, deductions, returns, pricing conditions) in coordination with the concerned teams.

Manage Effectively

• Collaborate with the team leader to analyze and understand KPIs.
• Ensure the correct training of pairs in case of absences.

Develop the Team

• Share your skills and knowledge in a team spirit and perspective of continuous improvement.

Reporting

• Must report to: Business Care Team Leader
• Receives instructions from: Business Care Team Leader

Required Skills – Degree Level

• Bachelor’s degree or equivalent.

Required Skills – Language

• Operational English is required.

Required Skills – Technical

• SAP knowledge (CFIN would be a plus).
• Comfortable with Excel (Basic Formulas / TCD).
• Basic knowledge and understanding of supply chain.
• Knowledge of constraints, incoterms, export documentation.

Required Skills – Soft Skills

• Ability to work in a team.
• Organizational skills and diligence.
• Ability to manage diverse tasks.
• Excellent interpersonal skills for internal and external relations.
• Stress resistance.
• Customer orientation and a service mindset.