Bilingual B2B Support Specialist (French & English) – Lisbon

CB Talents; Paris; On-site; EUR 12,000 - 14,000; Full time

Benefits offered by this job

Relocation package

Food allowance

On-site work

Job summary

CB Talents is hiring a Customer Service Representative fluent in French and English for an on-site role in Lisbon, Portugal. The position involves delivering B2B support, troubleshooting issues, and providing tailored solutions to clients using the company’s platform.

The role requires a High School Diploma, at least 6 months in a contact center, and ability to work rotating shifts including nights. Portuguese NIF/NISS may be required for employment and health insurance enrollment.

Qualifications

• High School Diploma is mandatory.
• At least 6 months of contact center experience.
• Tech-savvy with strong computer skills and high attention to detail.
• Excellent communication, problem-solving, and organizational skills.
• Flexibility to work rotational shifts, including night shifts, on-site.
• Candidates must possess (or be eligible to obtain) a Portuguese NIF and NISS for employment and health insurance enrollment.

Responsibilities

• Provide exceptional B2B customer support in French and English via Phone, Email, and/or Chat.
• Assist business clients with inquiries, troubleshoot issues, and provide tailored solutions to optimize their use of the platform.
• Identify account holders, verify account information, and maintain high standards of service.
• Comply with regulatory guidelines and procedures in a fast-paced environment.

Skills

Customer service

Communication

Problem solving

Attention to detail

Flexibility

Technical literacy

Education

High School Diploma

Job description

CB Talents is hiring a Customer Service Representative fluent in French and English for an on-site role in Lisbon, Portugal. The position involves delivering B2B support, troubleshooting issues, and providing tailored solutions to clients using the company’s platform.

The role requires a High School Diploma, at least 6 months in a contact center, and ability to work rotating shifts including nights. Portuguese NIF/NISS may be required for employment and health insurance enrollment.