Customer Service Representative (French & English) – Lisbon, Portugal

Savior Artigos Texteis Lda; Paris; In loco; EUR 9400 - 11.000; Tempo pieno

Vantaggi offerti da questo lavoro

Relocation package with shared housing

Food allowance

Descrizione del lavoro

Savior Artigos Texteis Lda in Lisbon is seeking a Customer Service Representative (French & English) to deliver B2B support for an innovative platform. The role requires fluency in French and English and includes an attractive relocation package with shared housing for up to 12 months.

You will handle inquiries via phone, email, and chat, ensuring accurate verification of accounts and adherence to regulatory guidelines while working rotating shifts, including nights, on-site.

Competenze

• Fluent in French and English for B2B support.
• Minimum 6 months experience in a contact center.
• Willing to work on-site in Lisbon with rotating shifts including nights.
• Must obtain Portuguese NIF/NISS for employment and health insurance enrollment.

Mansioni

• Provide B2B customer support in French and English via phone, email, and chat.
• Troubleshoot inquiries and tailor solutions to improve platform use.
• Identify account holders, verify information, and maintain service standards.
• Comply with regulatory guidelines in a fast-paced environment.

Conoscenze

French (C1/C2)

English (B2/C1)

Customer service

Communication

Problem solving

Attention to detail

Formazione

High School Diploma

Descrizione del lavoro

Are you fluent in French and English and ready to start an exciting international career? Join a leading payment solutions provider in Lisbon, Portugal, and deliver top-tier B2B support to business clients using an innovative business technology platform!

Position Overview

• Job Title: Customer Service Representative (French & English)
• Location: Lisbon, Portugal
• Work Model: On-site
• Languages Required: Fluent French (C1/C2) and English (B2/C1)

Salary & Benefits

• Base Salary: €930 gross per month (paid 14 times per year)
• Food Allowance: €7.63 per working day
• Relocation Package: Comprehensive relocation support provided, including access to a shared apartment with other employees for up to 12 months (utilities included; accommodation fee of €280 per month is deducted directly from your monthly payslip).

Schedule

• Working Hours: 24/7 rotational shifts (including night shifts) with 2 rotative days off per week.

Key Responsibilities

• Provide exceptional B2B customer support in French and English via Phone, Email, and/or Chat.
• Assist business clients with inquiries, troubleshoot issues, and provide tailored solutions to optimize their use of the platform.
• Identify account holders, verify account information, and maintain high standards of service.
• Comply with regulatory guidelines and procedures in a fast-paced environment.

Requirements

• High School Diploma (mandatory).
• At least 6 months of customer-oriented contact center experience (mandatory).
• Tech-savvy with strong computer skills and high attention to detail.
• Excellent communication, problem-solving, and organizational skills.
• Flexibility to work various rotational shifts, including night shifts, on-site.
• Candidates must possess (or be eligible to obtain) a Portuguese NIF and NISS for employment and health insurance enrollment.

About Lisbon

Enjoy living in Portugal's vibrant capital, famous for its historic charm, lively culture, rich culinary scene, and beautiful coastal setting.