Customer Service Representative – Lisbon, Portugal

CB Talents; Paris; On-site; EUR 12,000 - 14,000; Full time

Benefits offered by this job

Relocation package

Food allowance

On-site work

Job summary

CB Talents is hiring a Customer Service Representative fluent in French and English for an on-site role in Lisbon, Portugal. The position involves delivering B2B support, troubleshooting issues, and providing tailored solutions to clients using the company’s platform.

The role requires a High School Diploma, at least 6 months in a contact center, and ability to work rotating shifts including nights. Portuguese NIF/NISS may be required for employment and health insurance enrollment.

Qualifications

• High School Diploma is mandatory.
• At least 6 months of contact center experience.
• Tech-savvy with strong computer skills and high attention to detail.
• Excellent communication, problem-solving, and organizational skills.
• Flexibility to work rotational shifts, including night shifts, on-site.
• Candidates must possess (or be eligible to obtain) a Portuguese NIF and NISS for employment and health insurance enrollment.

Responsibilities

• Provide exceptional B2B customer support in French and English via Phone, Email, and/or Chat.
• Assist business clients with inquiries, troubleshoot issues, and provide tailored solutions to optimize their use of the platform.
• Identify account holders, verify account information, and maintain high standards of service.
• Comply with regulatory guidelines and procedures in a fast-paced environment.

Skills

Customer service

Communication

Problem solving

Attention to detail

Flexibility

Technical literacy

Education

High School Diploma

Job description

Are you fluent in French and English and ready to start an exciting international career? Join a leading payment solutions provider in Lisbon, Portugal, and deliver top-tier B2B support to business clients using an innovative business technology platform!

Position Overview

• Job Title: Customer Service Representative (French & English)
• Location: Lisbon, Portugal
• Work Model: On-site
• Languages Required: Fluent French (C1/C2) and English (B2/C1)

Salary & Benefits

• Base Salary: €930 gross per month (paid 14 times per year)
• Food Allowance: €7.63 per working day
• Relocation Package: Comprehensive relocation support provided, including access to a shared apartment with other employees for up to 12 months (utilities included; accommodation fee of €280 per month is deducted directly from your monthly payslip).

Schedule

• Working Hours: 24/7 rotational shifts (including night shifts) with 2 rotative days off per week.

Key Responsibilities

• Provide exceptional B2B customer support in French and English via Phone, Email, and/or Chat.
• Assist business clients with inquiries, troubleshoot issues, and provide tailored solutions to optimize their use of the platform.
• Identify account holders, verify account information, and maintain high standards of service.
• Comply with regulatory guidelines and procedures in a fast-paced environment.

Requirements

• High School Diploma (mandatory).
• At least 6 months of customer-oriented contact center experience (mandatory).
• Tech-savvy with strong computer skills and high attention to detail.
• Excellent communication, problem-solving, and organizational skills.
• Flexibility to work various rotational shifts, including night shifts, on-site.
• Candidates must possess (or be eligible to obtain) a Portuguese NIF and NISS for employment and health insurance enrollment.

About Lisbon

Enjoy living in Portugal's vibrant capital, famous for its historic charm, lively culture, rich culinary scene, and beautiful coastal setting.