B2B Operations & AI Automation Specialist

Farfetch; Bordeaux; Sur place; EUR 45 000 - 65 000; Plein temps

Résumé du poste

Farfetch is seeking a B2B Operations Specialist to optimize and scale our partner ecosystem. You will own the operational health of our B2B relationships by leveraging data, automation, and AI-driven insights to predict friction points before they happen.

You will join a fast-paced team transforming complex operational challenges into scalable processes for luxury boutiques and brands worldwide.

Qualifications

• Experience in a B2B, e-commerce operations environment.
• Strong data-driven problem solving and KPI analysis.
• Ability to translate technical concepts into clear insights.
• Experience with AI-driven automation is a plus.

Responsabilités

• Partner Operational Support: serve as the main contact for partners' day-to-day operational and technical queries.
• Data-Driven Problem Solving: monitor KPIs, diagnose bottlenecks, and propose long-term solutions.
• Technical Account Management: escalate complex queries and provide actionable product feedback.
• AI & Automation Integration: implement automated workflows to handle routine partner queries.
• Cross-Functional Process Engineering: collaborate to reflect the voice of the partner and drive value.
• Continuous Improvement: define and scale best-in-class operational frameworks.
• Analytical Mindset: use data visualization to uncover root causes.
• Tech and Automation Savvy: explore APIs and AI tools to automate tasks.
• B2B Operations Background: experience with enterprise/vendor relationships.
• Problem Solver: fix the system, not just the individual case.
• Strong Communicator & Influencer: translate tech concepts for partners and internal teams.
• Agile and Adaptable: thrive in a fast-paced, evolving platform.

Connaissances

Data analysis

AI & Automation

KPI monitoring

Technical account management

B2B operations

Data visualization

Automation tooling

Outils

APIs

Automation software

Data visualization tools

Description du poste

Farfetch is seeking a B2B Operations Specialist to optimize and scale our partner ecosystem. You will own the operational health of our B2B relationships by leveraging data, automation, and AI-driven insights to predict friction points before they happen.

You will join a fast-paced team transforming complex operational challenges into scalable processes for luxury boutiques and brands worldwide.