B2B Operations Specialist

Farfetch; Bordeaux; Sur place; EUR 45 000 - 65 000; Plein temps

Résumé du poste

Farfetch is seeking a B2B Operations Specialist to optimize and scale our partner ecosystem. You will own the operational health of our B2B relationships by leveraging data, automation, and AI-driven insights to predict friction points before they happen.

You will join a fast-paced team transforming complex operational challenges into scalable processes for luxury boutiques and brands worldwide.

Qualifications

• Experience in a B2B, e-commerce operations environment.
• Strong data-driven problem solving and KPI analysis.
• Ability to translate technical concepts into clear insights.
• Experience with AI-driven automation is a plus.

Responsabilités

• Partner Operational Support: serve as the main contact for partners' day-to-day operational and technical queries.
• Data-Driven Problem Solving: monitor KPIs, diagnose bottlenecks, and propose long-term solutions.
• Technical Account Management: escalate complex queries and provide actionable product feedback.
• AI & Automation Integration: implement automated workflows to handle routine partner queries.
• Cross-Functional Process Engineering: collaborate to reflect the voice of the partner and drive value.
• Continuous Improvement: define and scale best-in-class operational frameworks.
• Analytical Mindset: use data visualization to uncover root causes.
• Tech and Automation Savvy: explore APIs and AI tools to automate tasks.
• B2B Operations Background: experience with enterprise/vendor relationships.
• Problem Solver: fix the system, not just the individual case.
• Strong Communicator & Influencer: translate tech concepts for partners and internal teams.
• Agile and Adaptable: thrive in a fast-paced, evolving platform.

Connaissances

Data analysis

AI & Automation

KPI monitoring

Technical account management

B2B operations

Data visualization

Automation tooling

Outils

APIs

Automation software

Data visualization tools

Description du poste

OPERATIONS

We're passionate about operational excellence, acting with our customers and partners always in our hearts. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, and ensure order fulfillment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.

PORTO

Our office is near Porto, in the north of Portugal, and is located in a vibrant business hub. It offers a dynamic and welcoming environment where our employees can connect and network with a large community of tech professionals.

THE ROLE

We are looking for a B2B Operations Specialist to optimize and scale the Farfetch partner ecosystem. In this role, you will own the operational health of our B2B relationships by leveraging data, automation, and AI-driven insights to predict friction points before they happen.

You will be part of a fast-paced B2B team that thrives on transforming complex operational challenges into streamlined, scalable processes for the world’s best luxury boutiques and brands.

• Partner Operational Support: Act as the primary point of contact for partners for day-to-day operational and technical queries (e.g. order and returns issues, system-related questions, and customer service priorities), delivering timely, high-quality support across all communication channels to ensure operational continuity and partner satisfaction.
• Data-Driven Problem Solving: Monitor and analyze partner operational KPIs to identify trends, diagnose systemic bottlenecks, and proactively engineer long-term solutions for recurring issues.
• Technical Account Management: Act as the primary escalation point for complex technical and operational queries, translating technical friction into actionable product feedback.
• AI & Automation Integration: Leverage AI tools and automated workflows to streamline routine partner queries, increasing self-service capabilities and freeing up your bandwidth for high-impact, strategic partner interventions.
• Cross-Functional Process Engineering: Partner with the organization to champion the "voice of the partner", utilizing data trends to influence operational standards and drive value for the partner ecosystem.
• Continuous Improvement: Define, document, and scale best-in-class operational frameworks that elevate partner autonomy, efficiency, and satisfaction.
• Analytical Mindset: You don't just look at data; you look through it to find root causes. You are comfortable using data visualization tools.
• Tech and Automation Savvy: You have a natural curiosity for tech stacks, APIs, and AI tools. You look for ways to automate manual tasks rather than doing them repetitively.
• B2B Operations Background: Experienced in a B2B, e-commerce operations, or technical account management environment where you managed complex enterprise or vendor relationships.
• Problem Solver: You have a strategic approach to troubleshooting. When a process breaks, your instinct is to fix the system, not just the individual case.
• Strong Communicator & Influencer: Ability to translate complex technical concepts into clear, actionable insights for both luxury brand partners and internal teams.
• Agile and Adaptable: Thrives in a fast-paced environment and is comfortable navigating ambiguity as our platform and tools evolve.