Aviation Customer Experience Manager

Cessna Aircraft Company; Le Bourget; Sur place; EUR 60 000 - 80 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Extensive total rewards package

Résumé du poste

A leading aviation company in Île-de-France seeks a Customer Service Manager to serve as the main point of contact with customers. This role involves coordinating aircraft issues, ensuring customer satisfaction, and managing services collaboratively with the service team. Candidates should have a strong background in aircraft maintenance or relevant customer service experience, excellent communication skills, and the ability to build relationships. This position offers a competitive compensation package.

Qualifications

• Minimum of 5 years of aircraft maintenance experience required.
• Experience in customer service is essential.
• Ability to maintain strong customer relationships.

Responsabilités

• Coordinate and communicate all aircraft issues with the customer.
• Meet customer upon arrival and review work scope.
• Discuss applicable service bulletins and quotes.

Connaissances

Excellent written and verbal communication

Interpersonally savvy

Ability to anticipate and address customer needs

Good organization and time management skills

Attention to detail

Formation

Bachelor’s degree

A&P License/Repairman/EASA Certificate

5 years aircraft maintenance experience

Description du poste

A leading aviation company in Île-de-France seeks a Customer Service Manager to serve as the main point of contact with customers. This role involves coordinating aircraft issues, ensuring customer satisfaction, and managing services collaboratively with the service team. Candidates should have a strong background in aircraft maintenance or relevant customer service experience, excellent communication skills, and the ability to build relationships. This position offers a competitive compensation package.