Assistant Digital Client Advisor - Internship F/H

Christian Dior Couture; Paris; Sur place; EUR 10 000 - 15 000; Temps partiel

Résumé du poste

Christian Dior Couture is seeking a motivated luxury client service professional for a 6-month assignment starting January 2027 in Paris. The role requires Bac+2 and prior luxury experience in client service or concierge, with fluency in English and an additional language (French or German, Italian, Spanish, Dutch, Portuguese, or Arabic at C2 level).

You will uphold core brand values, deliver outstanding service across channels, and leverage product knowledge to enhance client relationships.

Qualifications

• Bac+2 from a higher education institution.
• Experience in luxury client service, boutiques, hotels, or concierge is preferred.
• Fluency in English plus French or German, Italian, Spanish, Dutch, Portuguese, or Arabic at C2 level.

Responsabilités

• Provide a positive, courteous, and pleasant client experience by upholding brand values across interactions.
• Deliver outstanding service and resolve client issues with empathy via phone, email, social media, or written correspondence.
• Escalate client issues requiring additional resources to the supervisor for timely resolution.
• Ensure client communications align with Dior policies and processes.
• Demonstrate brand storytelling and product knowledge in client interactions.
• Attend to personalization actions to deepen customer relationships.
• Maintain and update customer information using Dior tools to retain existing clients and identify new high-potential ones.
• Strive to meet or exceed KPIs such as sales, clienteling, and client experience goals.
• Share innovative ideas to address client concerns and improve team performance.
• Develop strong working relationships within the Dior network.

Connaissances

Client service

Luxury retail

Formation

Bac+2 from higher education

Outils

Microsoft Office

Salesforce

Description du poste

Position

From the House of Dreams to the House of Talents

« Quoi que vous fassiez - pour le travail ou le plaisir - faites-le avec passion ! Vivez avec passion... »* Christian Dior

Christian Dior fut le couturier du rêve. Dès la fondation de sa Maison en 1947, marquée par la révolution du New Look, il métamorphose ses songes en de merveilleuses créations. Son esprit visionnaire n’a eu de cesse de magnifier les femmes du monde entier, inspirant aujourd’hui et plus que jamais ses successeurs. « Le tissu est le seul véhicule de nos rêves (…). La mode, en somme, est issue d’un rêve, et le rêve, c’est une évasion », écrivait-il dans son ouvrage Je suis couturier. Au fil de ses collections, Monsieur Dior est devenu le démiurge du bonheur de ses muses.

• Le Petit Dictionnaire de la Mode

Job responsibilities

• Provide a positive, courteous, and pleasant client experience by incorporating all core brand values and integrity throughout each interaction.
• Consistently provide a highly professional approach and outstanding service in order to resolve client issues; communicate effectively and with empathy via phone, email, social media and/or written correspondence.
• Escalate any client issues that require further resources to appropriate supervisor to ensure resolution is satisfactorily met.
• Ensure that all client communications are handled in line with Dior policies and processes.
• Demonstrate and share brand awareness, storytelling and product knowledge when communicating with clients.
• Pay particular and daily attention to all personalization actions which will enrich the relationship with our customers.
• Ensure qualitative monitoring and updating of customer information, accordingly to the Dior tools, to retain actual customers and detect new high potential ones.
• Drive to achieve and exceed planned KPI’s (such as sales, clienteling, client experience…)
• Recommend new and innovative approaches to address client concerns and share successful ideas within the team and department.
• Develop excellent working relationships within the Dior network.

Starting in January 2027 for 6 months.

Profile

Requirements

• Education and experience: Bac+2 required from a higher education
• Previous experience in luxury (client service, boutiques, hotels, or concierge)
• Languages : On top of English, additional language mandatory: French or German, Italian, Spanish, Dutch, Portuguese, Arabic (C2 level)
• Hard Skills:
  • Proficient in Microsoft Office
  • Salesforce knowledge a plus
• Soft skills & motivation:
  • A passion for Christian Dior and our collections
  • Strong sales negotiation skills
  • Able to multi-task and prioritize competing tasks
  • Able to work a varied schedule
  • Clear demonstration of a client-first mind-set