Industrial Production App Support Engineer

Minitubes; Grenoble; On-site; EUR 35,000 - 50,000; Full time

Job summary

Minitubes in Grenoble is looking for an Application Support Technician to ensure the performance and availability of software solutions. This position requires a Bachelor's degree in Information Technology and experience in application support within industrial settings. Responsibilities include handling support requests, maintaining production application software, and monitoring application functionalities. Ideal candidates are customer-focused, thorough, and effective communicators, familiar with tools like SILOG and SAP.

Qualifications

• Solid, successful experience as an Application Support Specialist in an industrial field.
• Proficient in information systems dedicated to industrial applications.

Responsibilities

• Handle incidents and application support requests, diagnose and resolve them.
• Install, configure, and maintain software components related to production applications.
• Monitor applications and interfaces to anticipate malfunctions.
• Draft and maintain operational documentation and provide technical assistance.
• Participate in continuous improvement of existing tools.

Skills

Customer focus

Thoroughness

Ability to prioritize requests

Teamwork

Effective communication

Education

Bachelor’s degree in Information Technology

Tools

SILOG

SAP

SQL databases

GLPI

PowerBI

Job description

Minitubes in Grenoble is looking for an Application Support Technician to ensure the performance and availability of software solutions. This position requires a Bachelor's degree in Information Technology and experience in application support within industrial settings. Responsibilities include handling support requests, maintaining production application software, and monitoring application functionalities. Ideal candidates are customer-focused, thorough, and effective communicators, familiar with tools like SILOG and SAP.