AMOA CRM & customer relations consultant

Keoni; Paris; Hybrid; EUR 45,000 - 65,000; Full time

Job summary

Kéoni Consulting is seeking an AMOA CRM & customer relations consultant to contribute to CRM development and align IS with business strategy in the insurance sector. You will support the Development (Sales) and Marketing departments, improve systems, facilitate workshops, and contribute to the roadmap, with emphasis on adoption and value realization for stakeholders.

Founded in 2008, Kéoni Consulting specializes in IT transformation for banking, insurance, and industrial sectors, helping clients

Qualifications

• Proven experience in project and preliminary project management.
• Knowledge of Customer Relationship (sales) and marketing in insurance sector.
• Adaptability and agility essential.

Responsibilities

• Study business processes, analyze impacts, and support business teams.
• Gather and challenge business needs based on value and research suitable solutions.
• Conduct feasibility studies in the preliminary project phase.
• Define, organize, and manage the phases of the business project.
• Facilitate workshops, coordinate, mentor, and motivate teams.
• Report on the project to various committees and stakeholders.

Job description

# AMOA CRM & customer relations consultant* Home* AMOA CRM & customer relations consultant* July 9, 2026* 0 Comments* By Roberte OkoyaMission Context: The entity also handles complementary topics that enrich the customer relationship: new agency concept, satisfaction barometer, diversification of the offering via the service platform, etc. The entity makes a significant contribution to the ECLA program, both in contributing to the development of the CRM foundation and in implementing the solution. MISSIONS: Contribute to the development of the customer relationship • Support and advise the Development (Sales) Department or the Marketing Department to align their Information System with their strategy. • Contribute to the improvement or implementation of systems, solutions, and tools, ensuring their adoption by the various stakeholders. • Participate in projects and ongoing maintenance of the roadmap. In concrete terms : • Study business processes, analyze impacts, and support business teams • Gather and challenge business needs based on value and research suitable solutions • Conduct feasibility studies in the preliminary project phase • Define, organize, and manage the phases of the business project • Facilitate workshops, coordinate, mentor, and motivate teams • Report on the project to various committees and stakeholders Profile : • You have proven experience in project and preliminary project management • Knowledge of Customer Relationship (sales) and marketing roles in the insurance sector will be a highly valued asset • Adaptability and agility will be essential qualities for quickly grasping the subject matter CV + Cover Letter + Copies of diplomas to be sent to [e-mail] in 2008, Kéoni Consulting is an IT consulting and engineering firm specializing in the banking, financial markets, insurance, and industrial sectors. We are the partner for major accounts in their digital transformation. We help them transform their business model, align their operational processes, select the best technologies, and mitigate and overcome the risks associated with digitalization. Kéoni Consulting helps companies to: Make a difference , innovate and create , reinvent their business, satisfy customers, gain a competitive advantage, become the leader in their sector, and become the leader in their sector. Our services cover the entire information systems lifecycle (Project Management, Business Analysis Consulting, Design, Implementation, Maintenance, Production, and Operations).**Job Category:** Digital Transformation**Job Type:** Full Time