Airport Customer Concierge & Stopover Specialist

Aviapartner Group; Toulouse; Hybride; EUR 21 000 - 31 000; Plein temps

Résumé du poste

Aviapartner Group in Toulouse is seeking staff to welcome customers in dedicated zones and assist passengers, including PRM and unaccompanied minors, through registration, transfers, and embarkation. You will inform travelers about departures, check-ins, gates, and baggage belts, and guide them within the airport to ensure smooth journeys.

Applicants should have a Bachelor's degree, a valid driver's license, and relevant certifications; some authorizations and permits are required to perform

Qualifications

• Bachelor's degree or equivalent qualification required.
• Driver's license holder.
• Certifications related to the activity preferred.
• Mandatory authorizations and permits must be acquired and mastered.

Responsabilités

• Welcome customers in dedicated areas, considering customer specificities.
• Assist passengers including PRM and unaccompanied minors through registration and transfers.
• Inform passengers about departures, check-ins, boardings, arrivals, and baggage belts.
• Guide customers geographically within the airport and support their journey.
• Coordinate with employees and partners to ensure smooth operations.

Connaissances

Sales techniques

Conflict management

Airline procedures

English proficiency

Formation

Bachelor's degree

Driver's license

Certifications related to activity

Permits and authorizations

Description du poste

Aviapartner Group in Toulouse is seeking staff to welcome customers in dedicated zones and assist passengers, including PRM and unaccompanied minors, through registration, transfers, and embarkation. You will inform travelers about departures, check-ins, gates, and baggage belts, and guide them within the airport to ensure smooth journeys.

Applicants should have a Bachelor's degree, a valid driver's license, and relevant certifications; some authorizations and permits are required to perform