Air Traffic Agent (F/M) ORY

Aviapartner Group; France; Hybride; EUR 28 000 - 40 000; Plein temps

Résumé du poste

Aviapartner Group is seeking a ground handling coordinator in France to manage unloading/loading planning, balance estimates, and coordination of aircraft handling. The role requires adapting to real-time changes and ensuring safety and compliance across operations.

The position involves shift work, outdoor duties, and mandatory uniform and safety standards. A Bachelor's degree and a valid driver's license are required, with English proficiency essential in daily operations.

Qualifications

• 1-2 years of professional experience in the field.
• Proficiency in dedicated computer tools (Office Suite, internal software).
• Mastery of airline procedures.
• Proficiency in professional English in the field.

Responsabilités

• Plan unloading and loading.
• Establish forecast load state and mass/balance estimate.
• Coordinate aircraft handling phases and supervise operations.
• Check loading compliance with plans and procedures.
• Communicate with cabin crew and update flight information.
• Ensure safety and security measures and report anomalies.

Connaissances

Airline procedures

Office Suite

English proficiency

Team coordination

Formation

Bachelor's degree or equivalent

Driver's license

Certifications related to activity

Outils

Airline software

Internal systems

Description du poste

Prepare unloading and loading instructions

• Collect operational data of the flight to be processed and its specificities.
• Plan unloading and loading.
• Establish the forecast load state: provisional mass and balance estimate.
• Establish unloading and loading instructions.

Finalize loading and balancing documents and compile the flight file on internal DCS and Loadform

• Collect information to adjust loading and balancing of flights in real time (evolution of cargo in hold and cabin, alerts from the information system, last-minute changes…).
• Establish the mass and balance estimate based on the flight closure elements.
• Communicate with the Captain on the final load state and last‑minute changes for validation.

Coordinate the different phases of aircraft handling on departure and arrival

• Ensure crew shuttle operations.
• Verify the presence of different stakeholders and equipment.
• Coordinate activities of stakeholders around the aircraft.
• Supervise passenger boarding / disembarkation, loading / unloading, fueling, and incident management operations.
• Monitor intervention deadlines of different teams.
• Check compliance, quality, and safety of aircraft service operations: hotel loading, fueling, water and waste disposal… as well as security measures (baggage reconciliation).
• Alert the supervisor in case of malfunction or anomaly.
• Interact with air navigation services to determine take-off and landing slots.
• Position jet bridges.
• Perform headset communications.

Check the loading

• Check compliance of baggage or cargo loading / unloading operations with the loading plan(s) and current procedures.

Communicate with cabin crew

• Edit and transmit the flight file to cabin crew.
• Inform the Captain about flight specifics and any incidents.

Transmit information and ensure document processing at the end of intervention

• Update flight information for other stops or other stakeholders in the airport operation chain.
• Compile, classify, and archive the flight file.
• Write reports.

Communicate with airlines and airport manager

• Respond to assistance requests and customer airlines.

Ensure compliance with safety rules and security measures

• Report safety or security-related events.

REQUIRED SKILLS / JOB REQUIREMENTS

• The position requires one to two years of professional experience in the field or profession.
• Proficiency in dedicated computer tools (e.g., Office Suite, internal software, airline software, etc.).
• Mastery of airline procedures.
• Proficiency in professional English in the field of activity.

REQUIRED EDUCATION / CERTIFICATIONS / MANDATORY ACCREDITATIONS

• The position requires a Bachelor's degree, obtained in the specialty or equivalent training.
• Holder of a driver's license.
• Holder of certifications related to the activity (e.g., vehicle driving).
• Acquisition and mastery of mandatory authorizations and accreditations.

POSITION CHARACTERISTICS AND ENVIRONMENT

• The profession is practiced in regulated areas and requires administrative authorizations.
• Shift work including weekends and holidays.
• Mainly outdoor work.
• Wearing professional attire and safety equipment is mandatory.
• Compliance with the "Uniform Charter" is mandatory (uniform, presentation, behavior).