AI Solutions Value Realization Operations Manager

Mistral.ai; Paris; Sur place; EUR 90 000 - 130 000; Plein temps

Résumé du poste

Mistral.ai is seeking a strategic operations partner to support the Solutions team, including Deployment Strategists and Applied AI Engineers. You will help build and scale the operating system powering pre-sales and post-sales value realization.

You will translate our value vision into scalable processes, automations, KPIs, ROI framework, and reusable value frameworks, embedding them into customer engagements to accelerate value delivery.

Qualifications

• 4+ years in strategic operations, business operations, or a chief-of-staff role within technical sales or solutions engineering.
• Ability to bring structure to ambiguity and drive complex, cross-functional initiatives from strategy through execution.
• Proven track record in optimising processes, impacting business KPIs, and aligning resources with business priorities.
• Exceptional negotiation and diplomacy skills: ability to navigate complex stakeholder dynamics and align competing priorities.
• Hands-on, execution-focused mindset with a bias for action in ambiguous, fast-changing environments.
• Hands-on builder of internal tools and data workflows; comfortable turning manual processes into scalable systems.
• Strong analytical skills to design ROI and value frameworks, build reporting, and translate data into operational decisions.
• Technical acumen and AI fluency: understanding of AI implementation, use cases, and scaling challenges.
• Native-level fluency in English; additional European languages are a plus.

Responsabilités

• Build and scale the operating system linking tools to the Solutions team’s needs and design internal tools & automations that raise output per FTE.
• Streamline Deployment Strategist operations across pre-sales scoping and delivery, compounding shared knowledge, templates, and reusable IP.
• Drive daily adoption of our AI layer and productise internal work into reusable assets for the team.
• Operationalise the internal ROI framework per project/use case, defining and surfacing where we build value.
• Define the reporting layer and metric catalog and build dashboards turning data into decisions and proof of value.
• Stand up the customer satisfaction measurement system as a core input to value realization.
• Codify delivery playbooks, ways of working, and scaling programs end-to-end across the customer lifecycle.
• Partner with Revenue Growth, People Growth, RevOps, CSMs and Product & Engineering to align the operating system with company strategy.
• Ensure our operational processes are followed across geographies, embedding safety, security & compliance into our ways of working.

Connaissances

Strategic operations

Cross-functional initiatives

Process optimization

Stakeholder management

Data-driven decisions

AI fluency

English fluency

Description du poste

Mistral.ai is seeking a strategic operations partner to support the Solutions team, including Deployment Strategists and Applied AI Engineers. You will help build and scale the operating system powering pre-sales and post-sales value realization.

You will translate our value vision into scalable processes, automations, KPIs, ROI framework, and reusable value frameworks, embedding them into customer engagements to accelerate value delivery.