Professional Services Consultant & Support Specialist Paris, France

Earnix; Paris; Hybrid; EUR 55,000 - 75,000; Full time

Job summary

Earnix in Paris is seeking a Professional Services Consultant & Support Specialist to engage clients in platform deployment and maximize value from our AI solutions.

The ideal candidate has over 2 years of consulting experience, strong technical skills in AWS or Google Cloud, and is fluent in both English and French. You’ll be pivotal in ensuring smooth implementation and high client satisfaction.

Qualifications

• 2+ years of experience in consulting or B2B customer service/support.
• Excellent communication capabilities in English and French.
• Understanding of modern LLM architectures and API integrations.

Responsibilities

• Drive client success through platform deployment.
• Guide and train clients in platform configurations.
• Manage multiple client projects ensuring satisfaction.

Skills

Customer relationship skills

Problem-solving skills

Data analytics proficiency

Project management skills

Education

Degree in Computer Science, Data Science, or Engineering

Tools

AWS

Google Cloud

Azure

Linux

Windows

Job description

Professional Services Consultant & Support Specialist

Paris, FR Customer Operations

Position Intro

Earnix is the premier provider of mission‑critical, cloud‑based intelligent decisioning across pricing, rating, underwriting, and product personalization. These fully-integrated solutions provide ultra‑fast ROI and are designed to transform how global insurers and banks are run by unlocking value across all facets of the business. Earnix has been innovating for insurers and banks since 2001 with customers in over 35 countries across six continents and offices in the Americas, Europe, Asia Pacific, and Israel.

Description

As a Professional Services Consultant, you will play a pivotal role in driving client success by leveraging your technical expertise and business acumen. You will guide clients through platform deployment—including configuring conversational AI agents—ensure their needs are met, and identify opportunities for growth and expanded usage.

What You'll Do

• Collect and structure clients' needs (technical and functional) to ensure solutions align with their business objectives
• Collaborated closely with cross‑functional teams across the organization, conducting in‑depth analysis of field‑raised issues, providing temporary workarounds, and partnering with DevOps, R&D, Professional Services, and Product teams to drive permanent solutions and product improvements.
• Analyze, prepare, and validate data necessary for solution deployment
• Configure the platform to fit client needs—build, design, and refine AI Applications
• Guide and train clients in platform deployment, ensuring smooth implementation
• Facilitate workshops, deliver user training, and support change management
• Troubleshoot issues and answer customer tickets within Professional Services scope
• Proactively identify opportunities to expand usage and propose relevant solutions
• Act as project manager on various projects, overseeing timelines, deliverables, and client satisfaction
• Coordinate internally with sales & pre‑sales, product, marketing, and engineering teams

Requirements

You'll Do It Using

• 2+ years of experience, preferably in consulting or working directly with customers
• Experience as a support engineer in SaaS organizations in a B2B customer service/support setting
• Experience with AWS, or Google Cloud or Azure work experience/certification
• Experience with Linux, Windows and container engines
• Excellent problem‑solving skills with a desire to learn and take on responsibility
• Understanding of modern LLM architectures (RAG, tools, agents, language models, API integrations)
• Data analytics and data management proficiency
• Project management and delivery skills to ensure successful execution and client satisfaction
• Strong customer relationship skills to build and maintain positive client interactions
• Fluency in English and French with strong communication capabilities in both languages
• A passion for technical tasks as well as business analysis, bridging the gap between technology and business needs
• Degree in a relevant field (e.g., Computer Science, Data Science, Engineering)

You'll Excel By

• Demonstrating excellent project management skills, ensuring projects are completed on time and within scope
• Exhibiting strong communication and interpersonal skills to collaborate effectively with clients and internal teams
• Showing a proactive approach to identifying and solving problems
• Being adaptable and open to learning, continuously improving your skills and knowledge
• Managing multiple projects simultaneously with ease

It's Even Better If

• You have hands‑on experience building or deploying AI applications
• You possess AI agent knowledge: setting up agents, prompting, tuning model behavior, implementing tools/integrations, retrieval, guardrails
• You have experience in the financial services or SaaS industry
• You enjoy data management activities and want to delve deeper into AI