AI-Powered Customer Care Specialist (Fintech)

Spiko; Paris; Hybrid; EUR 32,000 - 48,000; Full time

Benefits offered by this job

Hybrid work

Health insurance (Sidecare) - 100% of

Latest-generation laptops

Office in central Paris

Monthly perk budget

Transport: 50% of public transport orF

Referral bonus

Regular afterworks and biannual offsw

Job summary

Spiko in Paris is hiring a Customer Care Specialist to be the first point of contact for our clients across Europe. You will own the end-to-end care experience and drive satisfaction metrics, including first response time and resolution rate.

You will leverage AI to design and improve scalable support workflows, triage requests, and collaborate with Product, Engineering, and Ops to reduce ticket volume while delivering exceptional service across fintech and SaaS clients.

Qualifications

• 1–2 years in a support, customer care role, ideally fintech or SaaS.
• Experience with Intercom or Zendesk is required.
• Excellent written and verbal communication; able to handle multiple conversations.
• Fluent in French and proficient in English; comfortable across Europe.

Responsibilities

• Respond to and manage inbound support requests across channels.
• Resolve client issues with timely follow-up to build trust.
• Design, train, and improve AI-powered support workflows.
• Triage and prioritize requests; escalate as needed.
• Collaborate on creating and maintaining support documentation.
• Use automated health scores to flag at-risk accounts.
• Gather client feedback to inform product roadmap.
• Design scalable engagement strategies to drive adoption across 5,000+ clients.

Skills

Communication

Empathy & Customer focus

Multilingual (French & English)

Tools

Intercom

Zendesk

Job description

Spiko in Paris is hiring a Customer Care Specialist to be the first point of contact for our clients across Europe. You will own the end-to-end care experience and drive satisfaction metrics, including first response time and resolution rate.

You will leverage AI to design and improve scalable support workflows, triage requests, and collaborate with Product, Engineering, and Ops to reduce ticket volume while delivering exceptional service across fintech and SaaS clients.