AI-Driven Digital Project Leader - Customer Services

Airbus; Blagnac; On-site; EUR 70,000 - 110,000; Full time

Job summary

Airbus Commercial Aircraft is seeking a Digital Project Leader to join the Customer Services Digital Excellence team in Toulouse. You will lead cross-functional projects delivering digital products and services across the Digital Customer Journey, In Service A/C Management, Training and Flight Ops.

You will drive value delivery, manage scope, budget and quality, and coordinate stakeholders while promoting digital innovation and AI capabilities.

Qualifications

• Master degree in Project Management or equivalent.
• Experience with Salesforce Survey Module.
• Interest or experience in Digital; AI knowledge is mandatory.
• Experience in Customer Services domain is a plus.
• Excellent stakeholders management with bilingual French/English communication.

Responsibilities

• Assessing & monitoring the expected Digital Project’s value.
• Ensuring on-time, on-cost and on-quality delivery of the Digital Project.
• Providing the Digital Project’s maturity to all stakeholders.
• Consolidating the Business Requirements or “To Be” vision to enable the design of the digital solution.
• Enabling the change management activities to secure end-users onboarding and managing suppliers’ deliveries.

Skills

Project management

Salesforce Survey

AI knowledge

Stakeholder management

French & English communication

Customer service domain

Education

Master's degree in Project Management

Tools

Salesforce Survey Module

Job description

Airbus Commercial Aircraft is seeking a Digital Project Leader to join the Customer Services Digital Excellence team in Toulouse. You will lead cross-functional projects delivering digital products and services across the Digital Customer Journey, In Service A/C Management, Training and Flight Ops.

You will drive value delivery, manage scope, budget and quality, and coordinate stakeholders while promoting digital innovation and AI capabilities.