Account Manager - Freight & Logistics

Spinnaker; Île-de-France; Sur place; EUR 60 000 - 90 000; Plein temps

Résumé du poste

Spinnaker is seeking an experienced Key Account Manager to manage and grow a portfolio of freight customers across Northern France. This field-based role requires regular travel and a consultative, professional approach to sales, account management and pricing.

You will build long-term relationships, retain existing business and identify opportunities to increase volumes and revenue, with a focus on customer solutions and competitive pricing.

Qualifications

• Proven commercial or account-management experience within freight, logistics or transport.
• Strong commercial awareness, including pricing and revenue growth.
• Capability to build long-term customer relationships and pipelines.
• Fluency in French and professional English; driving licence and travel.

Responsabilités

• Manage and develop a portfolio of key freight and logistics accounts.
• Retain existing customers while identifying opportunities for sustainable growth.
• Achieve agreed sales, revenue, volume and yield targets.
• Conduct a minimum of 15 face-to-face customer and prospect meetings each month.
• Build a strong pipeline of new business opportunities across the region.
• Understand customers’ requirements and develop practical, commercially sound solutions.
• Prepare and negotiate pricing proposals.
• Monitor customer volumes, performance and account activity.
• Maintain accurate customer, pipeline and sales data in Salesforce.
• Ensure pricing, invoicing and terms are up to date.
• Monitor market developments and competitor activity.
• Produce regular market and account reports.
• Work with operations to resolve issues and protect relationships.
• Represent the business at customer meetings and events.
• Investigate issues and coordinate corrective action.

Connaissances

Account management

Sales

Negotiation

CRM experience

Outils

Salesforce

Description du poste

Location: Northern France

Travel: Homebased with regular travel across the North France region.

An established international transport operator is seeking an experienced Key Account Manager to manage and grow a portfolio of freight customers across Northern France.

This is a field-based, commercially focused role requiring a rigorous, consultative and professional approach. You will build long-term customer relationships, protect existing business and identify opportunities to increase freight volumes and revenue across multiple routes and services.

Key Responsibilities

• Manage and develop a portfolio of key freight and logistics accounts.
• Retain existing customers while identifying opportunities for sustainable growth.
• Achieve agreed sales, revenue, volume and yield targets.
• Conduct a minimum of 15 face-to-face customer and prospect meetings each month.
• Build a strong pipeline of new business opportunities across the region.
• Understand customers’ operational and commercial requirements and develop appropriate solutions.
• Prepare and negotiate commercially viable pricing proposals.
• Monitor customer volumes, performance and account activity.
• Maintain accurate customer, pipeline and sales information within Salesforce.
• Ensure pricing, invoicing, credit terms and contractual information remain accurate and up to date.
• Monitor market developments, competitor activity and changing customer requirements.
• Produce regular reports covering customer needs, commercial opportunities and market conditions.
• Work closely with operational and commercial colleagues to resolve issues and protect customer relationships.
• Represent the business at customer meetings, industry events and exhibitions.
• Investigate account or service issues, identify root causes and coordinate corrective action.

Candidate Profile

• Proven commercial or account-management experience within freight, logistics or transport.
• A strong track record of managing, retaining and growing customer accounts.
• A rigorous, consultative and professional approach to sales and account management.
• Strong commercial awareness, including experience with pricing, negotiation and revenue growth.
• The ability to understand customer needs and develop practical, commercially sound solutions.
• Confidence conducting face-to-face meetings and building relationships with senior stakeholders.
• Strong organisation, reporting and administrative skills.
• Experience using Salesforce or a similar CRM system.
• Fluency in French and strong professional English.
• A full valid driving licence and the ability to travel regularly across Northern France.

The successful candidate will be proactive, analytical and customer-focused, with the credibility to build trusted relationships and the discipline to manage a busy portfolio effectively.

Full right to work in France is essential.