Account Manager

Parallel; Paris; Sur place; EUR 55 000 - 75 000; Plein temps

Résumé du poste

Parallel is a healthcare platform deploying AI and automation solutions to healthcare facilities. We need an Account Manager to ensure our existing clients succeed with the product, understand their needs, and identify growth opportunities within their organizations.

You will autonomously manage an existing portfolio of client accounts, drive product adoption, respond to customer questions, and maintain relationships with IT teams and executives.

Qualifications

• Strong communicator able to engage with clients at all levels
• Organized, rigorous, and autonomous in workload management
• Data-driven with ability to report KPI metrics
• Comfortable identifying growth opportunities within accounts
• Client success mindset with focus on outcomes

Responsabilités

• Autonomously manage an existing portfolio of client accounts.
• Ensure product adoption and respond to customer questions.
• Maintain relationships with IT teams and executives.
• Track and report KPIs and client satisfaction to leadership.
• Detect and escalate cross-sell and up-sell opportunities.
• Aim for zero churn attributable to CS issues.

Description du poste

At Parallel, we build AI agents to help healthcare facilities automate their administrative processes and unlock additional revenue, starting with medical coding.

Today, up to 25% of healthcare spending is lost in manual, repetitive administrative work. Legacy software hasn’t helped, it’s made things slower, more complex, and more frustrating for care teams.

We believe AI agents can change that. Our technology combines Large Language Models with system-level automation to handle real work inside existing hospital tools. No integrations, no disruption.

Our first agent automates coding workflows and frees up time for medical staff to focus on patients.

We launched in 2024, are backed by top investors (Index, Frst, Y Combinator, Hexa, Kima Ventures, Better Angle), and we’re just getting started.

The future of healthcare isn’t just digital — it’s automated. Come help us build it !

Account Manager - Parallel

Context

Parallel is a healthcare platform deploying AI and automation solutions to healthcare facilities. We need an Account Manager to ensure our existing clients are successful with the product, understand their needs, and identify growth opportunities within their organizations.

Your mission

Autonomously manage an existing portfolio of client accounts. Ensure clear product adoption, respond to customer questions, resolve straightforward support issues, and maintain strong relationships with both technical and business stakeholders (IT teams and executives). Track and report on key metrics and client satisfaction to leadership, while identifying cross-sell and up-sell opportunities.

Outcomes

• Autonomous management of assigned account portfolio with strong CS and product adoption
• Structured reporting of KPIs and client satisfaction metrics to leadership
• Detection and escalation of cross-sell/up-sell opportunities
• Zero churn attributable to relationship or CS issues

This job is for you if:

• You're a strong communicator, comfortable engaging with clients at all levels (technical teams and C-suite)
• You're organized, rigorous, and autonomous in managing your workload
• You're comfortable working with data for reporting and KPI tracking
• You take ownership of customer relationships and outcomes

Hiring process

• Call with Wallerand, recruiter
• Meeting with Victoire, lead sales and your manager
• Case study in Paris (Paul + Victoire)
• Meeting with Paul

Why should you join us?

• You're joining early — and shaping the go-to-market from day one
• You work directly with the founders, with real ownership
• You're selling something that concretely reduces burnout for healthcare workers and unlocks revenue for hospitals
• We're 15 people, backed by Index Ventures and Y Combinator, with ~40 clients already
• The timing is right: Series A just closed, the product is proven, and we're scaling

We care about who you are, not just what's on your CV.