Account Manager

Lemrock; Paris; Hybride; EUR 45 000 - 75 000; Plein temps

Résumé du poste

Lemrock, based in Paris, is seeking an Account Manager to own brand relationships from signature through renewal. You will drive onboarding, campaign setup and early results, while planning the next campaigns and expansions with the Head of Sales.

The role emphasizes data-driven decisions, performance reviews, and a proactive client voice. You will report to the Head of Sales and collaborate with the CEO to write customer playbooks, automate reporting, and increase portfolio health.

Qualifications

• 2–7 years in account management in media, adtech, digital, marketplace or e‑commerce ecosystem.
• Owned portfolio of brand accounts with renewal or growth targets.
• Strong numerical literacy; can discuss retention and expansion figures without lookup.
• Rigorous: plan for each account, reviews on a set date, commitments tracked.
• AI-forward: use AI tools in daily workflow and automate parts of it.
• Professional English.

Responsabilités

• Take over brand onboarding, campaign setup, and first results.
• Own ongoing relationship; plan next campaigns and renewals with dates.
• Drive quarterly renewal and expansion targets across the portfolio (>100 brands).
• Analyze account performance and deliver clear, actionable recommendations.
• Create and iterate account management playbooks with senior leadership.
• Feed market feedback to Sales and Product to shape future features.

Connaissances

Account management

Data analysis

English proficiency

Campaign logistics

AI awareness

Description du poste

Who we are

Lemrock builds the infrastructure of agentic commerce.

Tomorrow, consumers won't just buy on e-commerce websites. They will discover, compare and purchase directly inside conversational AI interfaces like ChatGPT, Perplexity, and a growing long tail of specialized AI assistants.

For brands, this is a major shift: if they are not present in these environments, they become invisible.

Our mission: enable any brand to exist, sell and distribute in this new channel.

We raised a €7M seed round (the first in Europe on this market), with Jean-Baptiste Rudelle, founder of Criteo, on our board, and the Bpifrance DeepTech label.

Today, Lemrock is already:

• 100M+ conversations per month

• 150+ brand clients

• a $100B market structuring at high speed

The role

We are accelerating. The product works, clients renew, the market is taking shape. As our first Account Manager, you own the relationship with our brands from the moment they sign: you make their first campaign a success, you prove it with the numbers, and you grow each account from there. You report to the Head of Sales and write the customer playbooks with the Head of Sales and the CEO.

Account growth

• Take over each brand at signature: onboarding, campaign setup, first results

• Own the ongoing relationship: the next campaign is always planned, the next step always dated

• Own and exceed quarterly renewal and expansion targets on your portfolio (>100 brands today)

Customer success & performance

• Understand every account's performance in depth: what the numbers say, why, and what to do next

• Share it with rigor: clear reporting, regular performance reviews, no surprise at renewal time

• Turn results into recommendations brands act on: budget, targeting, next campaigns

• Be the brand's voice internally when something needs fixing, and the first to know when it is

Playbooks

• With the Head of Sales and the CEO, write the account management playbooks (onboarding, reporting cadence, renewal motion), then run them

• Automate what can be automated: AI in the reporting, the follow-up, the account research

Market feedback

• Feed what you hear from live accounts back to Sales and Product: what works, what doesn't, what brands ask for next

Profile

Must-have

• 2-7 years in account management in the media, adtech, digital, marketplace or e-commerce ecosystem

• You have personally owned a portfolio of brand accounts with a renewal or growth target. Running campaign logistics for someone else's accounts does not count.

• Sharp with numbers: you read a campaign report in seconds, defend it in front of a marketing director, and can tell us your portfolio size, your retention rate and your expansion figures without looking them up

• Rigorous: every account has a plan, every review has a date, every commitment is tracked

• AI-forward: you use AI tools in your daily workflow and have already automated part of it

• Professional English

A plus

• Experience with brand-side marketing / e-commerce decision-makers and media agencies

• Fluency with adtech metrics (CPM, CPC, ROAS)

• Startup or scale-up experience

What we offer

• Competitive base + attractive variable + equity (BSPCE)

• The first Account Management seat in the commercial team: >100 brands to grow from day one, the customer playbooks to write

• A product that works, clients that renew, a demanding team

• Paris 11e, on-site with up to 1 day remote per week

Start date: ASAP.