Academy - Associate Delivery Customer Success Manager

SoftwareONE Deutschland GmbH; Paris; Sur place; EUR 20 000 - 30 000; Plein temps

Avantages offerts par ce poste

Structured onboarding and hands-on training

International working environment

Experience in a global software and cloud organization

Résumé du poste

SoftwareONE Deutschland GmbH in Paris is seeking two Customer Success Managers for their Apprenticeship Program. This role involves managing customer interactions, quote creation, and coordination with various teams to ensure satisfaction.

The ideal candidates need to have an apprenticeship agreement for 1 year, be proficient in Excel, and maintain positive client relations. The position offers a hybrid work environment and structured onboarding.

Qualifications

• Apprenticeship agreement with your school/university for 1 year.
• Proficient in Excel.
• Ability to show initiative and maintain a positive attitude.

Responsabilités

• Coordinate with Licensing Specialists for sales support.
• Serve as a resource for volume license offerings.
• Act as the point of contact for account managers and customers.

Connaissances

Excel

Initiative

Positive attitude

Client relations

Formation

Apprenticeship agreement with school/university

Description du poste

The role

Welcome to SoftwareOne Academy, our global program dedicated to developing the next generation of professionals. A mix of work and learning!

Are you looking for an Apprenticeship opportunity? We are hiring 2 Customer Success Managers for our Apprenticeship Program in Paris.

In this role, you will be the primary point of contact for customers, where you will manage quote creation, order processing, and day-to-day customer requests. You will be responsible for a list of accounts in the region. You will also coordinate with the various Teams in SoftwareOne and ensure customer needs are met in a timely and accurate manner.

Key Responsibilities

• Coordinate with the relevant Licensing Specialists to provide license knowledge and support during the sales process
• Serve as key resource for volume license offerings
• Act as the single point of contact for account manager and customer, supporting their day-by-day delivery and overseeing
• Develop and maintain consultative relationships with existing customers
• Grow and maintain existing customer and partner relationships
• Establish and expand relationships with key executives and decision makers

What we need to see from you

• You can do an apprenticeship agreement with your school/university and us for 1 year
• You manage Excel
• You have ability to:
  • Show initiative
  • Maintain a positive attitude
  • Adapt to and embrace change in a rapidly changing environment
  • Maintain and promote good client relations, maintain confidentiality of sensitive information

What’s on offer

• Hybrid role
• Structured onboarding and hands-on commercial training
• International working environment
• Experience in a global software and cloud organization

Job Function

Sales