VP, Customer Growth & Service Excellence Europe & Americas

Shi Fw; Espoo; Hybrid; EUR 120,000 - 180,000; Full time

Job summary

Shi Fw is seeking a Vice President, Customer Care and Business Development to lead its service business in Europe and the Americas. This role involves developing customer relationships, driving growth, and building strategic partnerships.

Responsibilities include enhancing customer satisfaction, leading international teams, and formulating actionable strategies to achieve service goals. A minimum of 10 years of leadership experience in the service business is required. This is a hybrid position based in Espoo, Finland.

Qualifications

• Minimum 10 years of leadership experience within the service business.
• Proven experience leading and developing high-performing teams.
• Experience working across regions in a global organization.

Responsibilities

• Lead customer satisfaction strategy across Europe & Americas.
• Develop strategies to drive profitable growth.
• Motivate and develop Customer Care and Business Development teams.

Skills

Leadership experience in service business

Solution sales and business development

Strong business acumen

Ability to build credibility

Results-driven mindset

Experience leading international teams

Good English communication skills

Market analysis and business planning

Education

Bachelor’s or Master’s degree in Technology, Engineering, Business, Economics or a related field

Job description

Shi Fw is seeking a Vice President, Customer Care and Business Development to lead its service business in Europe and the Americas. This role involves developing customer relationships, driving growth, and building strategic partnerships.

Responsibilities include enhancing customer satisfaction, leading international teams, and formulating actionable strategies to achieve service goals. A minimum of 10 years of leadership experience in the service business is required. This is a hybrid position based in Espoo, Finland.