Tourism Scheduling Lead for 80–100 Guides (MaraPlan & Bókun)

Arctic GM Experiences OY; Rovaniemi; On-site; EUR 42,000 - 54,000; Full time

Job summary

Arctic GM Experiences OY in Rovaniemi is seeking an experienced Guide Scheduling & Operations Coordinator to manage scheduling and operational coordination for a large team of guides. The role requires hands-on use of MaraPlan and Bókun systems and a solid grasp of tourism operations and working-time administration.

You will prepare schedules, coordinate availability, and ensure staffing for daily tours. You will monitor hours, absences, and overtime, while maintaining records for payroll and

Qualifications

• Experience in workforce scheduling for large teams.
• Understanding of tourism operations and working-time administration.
• Strong organizational, communication and problem-solving skills.
• Good command of English; Finnish is an advantage.

Responsibilities

• Prepare and manage work schedules for 80–100 guides.
• Use MaraPlan for workforce scheduling and working-time management.
• Use Bókun to manage bookings and coordinate tour operations.
• Coordinate guide availability, shift changes, replacements, and last-minute schedule adjustments.
• Monitor working hours, overtime, absences, and working-time balances.
• Ensure sufficient staffing for daily tours and activities.
• Maintain accurate scheduling records and support payroll preparation.
• Coordinate closely with operations managers and team leaders.
• Ensure compliance with Finnish employment legislation and collective agreements.

Skills

Workforce scheduling

Tourism operations

Staff coordination

English proficiency

Finnish language

Problem solving

Tools

MaraPlan

Bókun

Job description

Arctic GM Experiences OY in Rovaniemi is seeking an experienced Guide Scheduling & Operations Coordinator to manage scheduling and operational coordination for a large team of guides. The role requires hands-on use of MaraPlan and Bókun systems and a solid grasp of tourism operations and working-time administration.

You will prepare schedules, coordinate availability, and ensure staffing for daily tours. You will monitor hours, absences, and overtime, while maintaining records for payroll and