Guide

The Icebreaking Company Oy; Kemi; On-site; EUR 19,000 - 21,000; Full time

Benefits offered by this job

Bonus possibility

Job summary

The Icebreaking Company Oy is hiring guides for the Icebreakers Sampo and Arktis for the winter season 2026-2027. You will lead tours, share insights about ships and Arctic life, and assist guests during ice-floating activities in a dynamic, international environment.

Strong English is required; other languages are a plus. This role involves physical activity, teamwork, and delivering excellent customer experiences aboard near Lapland. Training provided for safety and operations.

Qualifications

• Fluent English is required; additional languages are an advantage.
• Good physical condition and hardworking attitude.
• Cheerful, positive demeanor with strong interpersonal skills.

Responsibilities

• Provide guided tours and share information about vessels, Arctic conditions, and life in Lapland.
• Engage with guests to ensure an enjoyable cruise experience.
• Promote onboard and onshore sales.
• Assist passengers during ice-floating activity and ship cleaning after cruises.
• Coordinate transfers between harbor and SnowCastle.

Skills

Customer service

Guiding travelers

Sales promotion

Teamwork

Interpersonal skills

Job description

How would customer service work on icebreakers used for tourism sound? The icebreaker Sampo and Arktis cruises are one of the most internationally famous travel experiences in Lapland and the whole of Finland. Both Icebreakers Sampo and Arktis are a very important part of our business and definitely the top product of tourism in the whole of Sea Lapland. For 40 years, we have taken customers from more than 50 different countries to Kemi every year on this unique cruise across the icy Bay of Bothnia. Our customers are thrilled with this experience, which also makes the guide’s work very grateful.

Icebreaking Company is looking for guides for the Icebreakers Sampo and the Arktis for the winter season of 2026-2027. The icebreaker cruises start in the beginning of December and continue until the beginning of April. There are cruises almost daily, usually twice a day.

In your work on icebreakers, you will work closely with international groups and be an essential part of the implementation of Icebreaking Company’s experiences. On the icebreaker Sampo, you will tour guests on board the ship, getting to know its history, technology and crew. An essential part of guiding at Sampo is entertaining customers, assisting waiters in sales work and cleaning work. On the Icebreakers Sampo and the Arktis, your tasks include dressing our customers to floating suits and assisting them during the ice float. This section requires good general condition. Guides also help arrange transfers from and to SnowCastle.

Your Duties Include:

• Providing guided tours and useful information to our customers about the vessels, Arctic conditions, and life in Lapland.
• Interacting with our customers to ensure every moment of the cruise is enjoyable.
• Promoting sales both onboard and onshore.
• Assisting passengers during the ice-floating activity, which is physically demanding.
• Assisting in cleaning the vessel after the cruise.
• Organizing bus transfers between the harbor and the Snowcastle area.

We Expect From You:

• Fluent English (other language skills are an advantage).
• Good physical condition and a hard-working attitude.
• A cheerful, positive character with excellent interpersonal skills.
• A team player willing to help colleagues and create a positive work atmosphere.
• Previous experience in guiding and knowledge of Arctic Finland is a plus, but not essential.Providing guided tours and useful information to our customers about the vessels, Arctic conditions, and life in Lapland.

Employment relationship: Employment

Wage: Other 14-15.00 + bonus possibility according to performance

Working time: Daytime work, Evening work, Weekdays, Weekends

Number of positions: 15

Source: Job Market Finland/Työmarkkinatori

Osaamisalue: Hotelli-, ravitsemus- & matkailuala