Technical Support Intern — Real-Time Positioning

Quuppa Oy; Espoo; On-site; EUR 12,000 - 19,000; Part time

Benefits offered by this job

Salary based on study credits

Mentorship from experienced colleagues

International environment

Casual working culture

Job summary

Quuppa Oy is seeking a Technical Support Intern to join our Services team at our Finland HQ in Espoo. The role offers hands-on training in technical customer support, software testing, and customer-facing activities, with a minimum commitment of 20 hours per week for six months.

You will work on QA testing, customer demonstrations, and remote technical support while learning to diagnose issues, understand customer needs, and contribute to knowledge base improvements.

Qualifications

• Currently studying engineering, computer science, information technology, or related field.
• Willing to commit at least 20 hours per week for 6 months.
• Interested in technical customer support and software testing.
• Fluent in English.
• Analytical and hands-on with problem-solving mindset.

Responsibilities

• Participate in QA regression testing of a third-party CRS platform, including testing its demos and supporting related activities.
• Assist with preparing and delivering customer demonstrations, tailored to specific industry use cases.
• Provide technical support to customers remotely, working together with experienced team members to investigate and resolve issues.
• Learn to understand customer requirements and challenges, and help identify suitable technical solutions.
• Help validate customer implementations and identify potential issues or alternative solutions.
• Assist with troubleshooting and debugging system architecture and integrations.
• Maintain positive relationships with customers through clear, professional and helpful communication.
• Document findings, solutions and support activities to help improve our internal knowledge and support processes.

Skills

English fluency

Analytical thinking

Team collaboration

Curiosity to learn

Education

Engineering/CS/IT internship

Job description

Quuppa Oy is seeking a Technical Support Intern to join our Services team at our Finland HQ in Espoo. The role offers hands-on training in technical customer support, software testing, and customer-facing activities, with a minimum commitment of 20 hours per week for six months.

You will work on QA testing, customer demonstrations, and remote technical support while learning to diagnose issues, understand customer needs, and contribute to knowledge base improvements.