Technical Specialist

MPS Career Oy; Vaasa; Hybrid; EUR 42,000 - 64,000; Full time

Job summary

MPS Career Oy is seeking a customer-oriented technical expert for our connections services team in Finland. You will handle connection-related inquiries, perform technical checks, and define requirements for our partner network while collaborating with internal experts and our partner network.

We offer a flexible hybrid work model and the opportunity to contribute to improving customer experience in a dynamic, electrifying market.

Qualifications

• Education in the electrical field or relevant work experience.
• Good collaboration skills and customer-service mindedness.
• Ability to work independently.
• Ability to serve customers in both domestic languages.
• English skills are an advantage.

Responsibilities

• Provide customer service in relation to connection matters via email, phone and our ordering system.
• Perform technical checks on new production and consumption connections and define requirements for our partner network.
• Collaborate with internal experts and a capable partner network.
• Contribute to the ongoing development of the connections services team and customer experience.

Skills

Customer service mindset

Independent worker

Bilingual Finnish/Swedish

Team collaboration

English advantage

Education

Electrical field education

Job description

We are seeking a customer-oriented technical expert for our connections services team. The team handles all low-voltage connections in our region. Our industry is in constant change, and society’s push toward electrification increases the importance of electrical networks. At the same time, our customers are becoming more active players in the electricity markets. We aim to respond to evolving customer needs, and in this context the connections services team plays a central role.

Responsibilities

• provide customer service in relation to connection matters via email, phone and our ordering system
• perform technical checks on new production and consumption connections and define requirements for our partner network
• collaborate with internal experts and a capable partner network
• contribute to the ongoing development of the connections services team and customer experience

Requirements

• education in the electrical field or relevant work experience
• good collaboration skills and customer-service mindedness
• ability to work independently
• ability to serve customers in both domestic languages
• English skills are an advantage

In our annual employee survey our community’s strengths include excellent team spirit, reliable colleagues and an environment where you can be yourself.

As a technical expert you will have the opportunity to grow your expertise in a strong expert team.

We enable you to balance work and leisure with a flexible hybrid work model and good employment benefits.

You will see the electricity network operate holistically and work in a sector critical to society. Every employee has an important role in ensuring delivery reliability, growth and a sustainable future.

education in electrical field or related work experience