Technical Service Manager - Pulp & Paper

Billerud Finland Oy; Pietarsaari; On-site; EUR 85,000 - 105,000; Full time

Benefits offered by this job

Hybrid work

Performance-based bonus

Pension plan

Company benefits

Job summary

Billerud Finland Oy seeks a Technical Service Manager for Pulp & Paper to own customer technical matters and drive structured problem solving. You will collaborate across Sales, Production and Logistics to ensure product performance and customer satisfaction.

You will lead technical investigations, communicate clearly in English and Finnish, and travel occasionally to customer sites and mills. A technical engineering degree and relevant industry experience are required.

Qualifications

• Proven ability to lead technical dialogues with customers in a structured manner.
• Strong written and spoken English; Finnish language skills are necessary.
• Experience in technical, production or customer-facing roles within manufacturing or process industry.

Responsibilities

• Own technical customer matters and coordinate internal expertise.
• Lead technical investigations with root cause and gap analyses.
• Be the customer’s technical contact and align with Sales, Production and Logistics.
• Support claims handling and credit note processes while managing expectations.
• Build strong customer relationships and represent long-term interests of the company.
• Travel occasionally to customer sites and mills as needed.

Skills

Communication skills

Finnish proficiency

Technical service management

Education

University degree in engineering or technical field

Job description

Technical Service Manager - Pulp & Paper

At Billerud we believe that when we have tomorrow in mind, we will do our very best today. It is thanks to our employees that we are a world-leading company within the field of renewable paper and packaging materials. Do you want to realize your true value and work for a sustainable tomorrow? Join us!

We are now looking for a Technical Service Manager – Pulp & Paper

You will be part of our Technical Service organization, working closely with several of our sales teams and mills. The team supports customers globally by ensuring strong technical performance, professional customer dialogue and seamless collaboration between customers, sales and our production sites.

As a Technical Service Manager, you will act as the technical interface between Billerud and our customers. Your role is to take ownership of technical customer matters, ensure structured problem solving and represent the customer’s voice internally – always with Billerud’s long term interests and product performance in focus.

Your main tasks will be:

• Managing technical customer issues related to pulp and several paper and kraft grades, from initial dialogue to resolution
• Leading technical investigations, including root cause analysis and gap analysis
• Acting as the customer’s technical contact and coordinating internal expertise when needed
• Collaborating closely with Sales, Production, Product Management and Logistics
• Supporting claims handling and credit note processes
• Building strong customer relationships while setting clear expectations and professional boundaries

This is a permanent position, placed in Finland at our Pietarsaari mill. Occasional travel will occur.

At Billerud, we put Safety First. Together we take great pride in our responsibility to contribute to a safe work environment. Please read more about our Safety First initiative here .

Qualifications

To succeed in this position, we arelooking for:

• University degree in engineering or similar technical field, or equivalent experience
• Experience from a technical, production or customer facing role within manufacturing or process industry
• Documented experience in leading technical dialogues with customers in a structured and confident manner
• Strong communication skills in both English and Finnish, both written and spoken

Meritorious:

• Understanding of production processes and quality parameters
• Previous knowledge from the paper or packaging industry
• Previous knowledge and experience within hygiene and/or medical applications

For us, personality is important. To succeed in this position, we believe you are comfortable taking responsibility in complex situations where expectations may differ, and you have the integrity to represent Billerud even when delivering challenging messages. You are curious and analytical when investigating technical issues, structured in your way of working, and able to balance customer focus with business priorities.

Our values are very important for us and we believe that you recognize yourself in: We care for each other and We do what we say.

Contact

If you want to know more about the role you are welcome to contact Danevert Åsbrink, Director Technical Service, at [e-mail]

Application information

Welcome with your application no later than September 15th. Selection may occur on an ongoing basis.

Billerud is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees and candidates.

Why us?

• A key role close to customers, products and production
• An opportunity to contribute to a more sustainable future
• Development and career opportunities
• Performance-based bonus, occupational pension and a number of different benefits according to company policy.
• Opportunity to hybrid working according to company standard.

Our recruitment process will include interviews, recruitment test, reference checks & alcohol- & drug test.

Do you want to help create a sustainable future through your work?

At Billerud, we are fully committed to reduce our and our customers carbon footprint by offering high-performance paper and packaging materials. We are convinced that the right solutions can be important toolsto help fight climate change. That's why we see it as our responsibility to enable the best packaging choices, for a bettertomorrow.

Our proud history in the forestry and paper industry goes back more than 150 years. Since then, we’ve grown to what we are today: a world leading company in high-performing paper and packaging materials - passionately committed to sustainability, quality, and customer value. Our materials are the basis of packaging and paper products used by millions of people around the world, 24 hours a day, all yearround.

We serve customers in more than 100 countries through our three business areas Liquid Packaging Board, Paper and Paper Board. Our nine production units are located in Sweden, USA, and Finland and we have around 5,200 employees in 16 countries. Our annual turnover is approximately SEK 40.5 billion and the share is listed on Nasdaq Stockholm. At Billerud we always put safety first, care for each other, and do what we say.

See Also

Our production units are surrounded by beautiful forests and rivers.

Billerud In the world

Billerud’s sales organisation is committed to efficiently serving all of its customers around the world.

Why Billerud?

We consider our employees to be our most important resource – it is thanks to them and our values that we are Billerud.