Pulp & Paper Technical Service Leader

Billerud Finland Oy; Pietarsaari; On-site; EUR 85,000 - 105,000; Full time

Benefits offered by this job

Hybrid work

Performance-based bonus

Pension plan

Company benefits

Job summary

Billerud Finland Oy seeks a Technical Service Manager for Pulp & Paper to own customer technical matters and drive structured problem solving. You will collaborate across Sales, Production and Logistics to ensure product performance and customer satisfaction.

You will lead technical investigations, communicate clearly in English and Finnish, and travel occasionally to customer sites and mills. A technical engineering degree and relevant industry experience are required.

Qualifications

• Proven ability to lead technical dialogues with customers in a structured manner.
• Strong written and spoken English; Finnish language skills are necessary.
• Experience in technical, production or customer-facing roles within manufacturing or process industry.

Responsibilities

• Own technical customer matters and coordinate internal expertise.
• Lead technical investigations with root cause and gap analyses.
• Be the customer’s technical contact and align with Sales, Production and Logistics.
• Support claims handling and credit note processes while managing expectations.
• Build strong customer relationships and represent long-term interests of the company.
• Travel occasionally to customer sites and mills as needed.

Skills

Communication skills

Finnish proficiency

Technical service management

Education

University degree in engineering or technical field

Job description

Billerud Finland Oy seeks a Technical Service Manager for Pulp & Paper to own customer technical matters and drive structured problem solving. You will collaborate across Sales, Production and Logistics to ensure product performance and customer satisfaction.

You will lead technical investigations, communicate clearly in English and Finnish, and travel occasionally to customer sites and mills. A technical engineering degree and relevant industry experience are required.