SW Field Service Engineer

Siemens Healthineers AG; Vantaa; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Job summary

Siemens Healthineers AG is seeking a Remote Software Field Service Engineer to support the Nordic and Baltics region. The role will troubleshoot, guide customers, and provide IT support across VARIAN systems, with on-site visits and remote assistance as needed.

The position requires strong English communication, ITIL familiarity, and Windows-based infrastructure knowledge. Occasional travel to customer sites and on-site installations are part of the responsibilities.

Qualifications

• Bachelor’s degree in computer science or equivalent experience.
• Strong customer service and communication skills in English.
• Practical knowledge of Windows-based architecture and IT infrastructure.
• Familiarity with ITIL and service management concepts.

Responsibilities

• Assist, troubleshoot and provide technical guidance and support to customers.
• Ensure detailed records of service work in company systems and maintain updated customer information.
• Track issues, bugs and feature requests; coordinate with escalation teams and developers.
• Collaborate with colleagues across the globe for troubleshooting, upgrades and projects.
• Interact with customers on-site and remotely to diagnose and resolve issues.
• Update Knowledge Base with technical guides and tips; maintain safety standards.

Skills

Customer service

English proficiency

PowerShell

Windows OS

IIS

SQL Server

SharePoint

Active Directory

Networking

Education

Bachelor’s degree in computer science

Tools

Parallels

Citrix XenApp

ITIL

Job description

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Completes technical-oriented service tasks of various scopes and supports in planning and managing these tasks. Remote Software Field Service Engineer Together, we can beat cancer. At Siemens Healthineers, we bring together the world’s best talent to realize our vision of a world without fear of cancer. Together, we work passionately to develop and deliver easy-to-use, efficient oncology solutions. We are looking for a Software Field Service Engineer working in the Varian business line and if you want to be part of this important mission, we want to hear from you. The role is the primary contact for customers and responsible for troubleshooting, technical guidance and general IT and system support throughout NRB (Nordic and Baltics). The Jobholder can be based in either Finland, Denmark, Sweden or Norway. The role requires a proactive and customer-orientated service-minded attitude, excellent analytical thinking and problem-solving skills and a systematical and structured mindset.

Responsibilities

• Assist, troubleshoot and provide technical guidance and support.
• Ensure detailed records of service work are correctly entered into the company information systems and ensure accurate updated customer information is available to other Varian parties.
• Track support issues, bugs and feature requests, working with the escalation team and developers as needed.
• Collaborate with colleagues throughout the world for troubleshooting, upgrades and projects.
• Interact with customers via both on-site visits as well as remote to assist with troubleshooting and resolving issues.
• Update documentation in our Knowledge Base with technical guides and tips.
• Maintain a high degree of professional knowledge and safety consciousness according to Siemens Healthineers guidelines and perform activities under the safest working conditions.
• Occasionally participate on-site for installation of our IT systems throughout the region.
• Occasionally travel to customer sites for preventive maintenance and troubleshooting.

Experience and skills

• Strong customer service skills, written and verbal communication skills, and customer empathy demonstrated by previous successful experience in a similar role, ideally within Medical Device or Technology.
• Frequent use and application of technical documentation, standards, principles, concepts, and techniques in the field.
• Practical and advanced knowledge of Microsoft technologies such as Internet Information Services (IIS), SQL Server, SharePoint, Active Directory and Registry. Certification preferred.
• Understanding of PowerShell scripts and experience in the usage.
• Practical and advanced knowledge of Windows based computer architecture, including server and desktop operating systems and the relations to advanced software applications.
• Solid understanding of networking architectures and principles.
• Preferably you have knowledge of Parallels and Citrix XenApp technology and virtualization techniques.
• Sound knowledge and troubleshooting skills in both hardware and software products.
• Knowledge of IT service management concepts and frameworks such as ITIL.
• English is the primary language used within our company. Therefore, written and verbal English proficiency is a requirement as well as one of the Nordic languages.
• Bachelor’s degree in computer science or several years of experience from an international company solving IT problems for external customers.

What we offer

• The opportunity to work for a company that is invested in making a difference and invested in its people.
• Being part of a highly motivated team.
• A fair and competitive compensation package

Who we are

We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. To find out more about Healthineers’ specific businesses, please visit our company page here.

As an equal opportunity employer, we welcome applications from individuals with disabilities.

Data Privacy: We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously.

To all recruitment agencies

Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.

We are a team of 72,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world.

Our culture

We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.