SW Field Service Engineer

Siemens Healthineers; Sirkka; Hybrid; EUR 70,000 - 90,000; Full time

Job summary

Siemens Healthineers seeks a Remote Software Field Service Engineer to troubleshoot and support IT systems for customers in the Nordic and Baltic region. The role covers remote and on-site service, documentation, and collaboration with global teams.

The candidate will travel to customer sites as needed, provide technical guidance, and help install IT systems across the region while upholding safety and quality standards.

Qualifications

• Strong customer service skills and ability to communicate clearly.
• Experience with troubleshooting in IT environments for external customers.
• Familiarity with Microsoft tech stack (IIS, SQL Server, SharePoint, AD).
• English proficiency required; familiarity with Nordic languages is a plus.
• Bachelor’s degree in computer science or equivalent IT experience.

Responsibilities

• Assist, troubleshoot and provide technical guidance to customers.
• Enter and maintain accurate service records in company systems.
• Track issues, bugs and feature requests with escalation teams.
• Collaborate with global colleagues for troubleshooting and projects.
• Interact with customers via on-site visits and remote support.
• Update Knowledge Base with technical guides and tips.
• Maintain professional knowledge and safety standards per guidelines.
• Occasionally participate in on-site IT system installations.
• Occasionally travel to customer sites for maintenance and troubleshooting.

Skills

Customer service

English proficiency

PowerShell

IIS

SQL Server

SharePoint

Active Directory

Networking basics

Citrix XenApp

Parallels

ITIL

Education

Bachelor's degree in computer science

Tools

Citrix XenApp

Parallels

Job description

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Completes technical-oriented service tasks of various scopes and supports in planning and managing these tasks.

RemoteSoftwareFieldService Engineer Together, we can beat cancer.

AtSiemens Healthineers, we bring together theworld’sbesttalenttorealize our vision of a world without fear ofcancer.Together,we work passionately todevelop and deliver easy-to-use,efficientoncologysolutions.

We are looking for a Software Field Service Engineerworking in the Varian business lineand if you want to be part of this important mission,we want to hear from you.

Therole is the primary contact forcustomersand responsible for troubleshooting, technical guidance and general IT and system supportthroughoutNRB (Nordic and Baltics).The Jobholder can be based in either Finland, Denmark, Sweden or Norway.The role requires aproactiveand customer-orientatedservice-mindedattitude, excellent analytical thinking and problem-solvingskillsand asystematicaland structured mindset.

Responsibilities:

• Assist,troubleshootand provide technical guidance and support.

• Ensure detailed records of service workarecorrectly entered into thecompanyinformation systems and ensureaccurateupdated customer information is available to otherVarianparties.

• Track support issues,bugsand feature requests, working with the escalation team and developers as needed.

• Collaboratewithcolleagues throughout the worldfortroubleshooting,upgradesandprojects.

• Interact withcustomersvia bothon-site visitsas well as remotetoassistwith troubleshooting and resolving issues.

• Update documentation in our Knowledge Base with technical guides and tips.

• Maintain a high degree of professional knowledge and safety consciousness according toSiemensHealthineersguidelinesandperform activities under the safest working conditions.

• Occasionallyparticipateon-site forinstallation of our IT systems throughouttheregion.

• Occasionallytravel to customer sitesfor preventive maintenance and troubleshooting.

Experience and skills:

• Strong customer service skills, written and verbal communication skills, and customer empathydemonstratedbyprevioussuccessful experience in a similar role, ideally within Medical Device or Technology.

• Frequent use and application of technical documentation, standards, principles, concepts, and techniques in the field.

• Practical and advanced knowledge of Microsoft technologies such as Internet Information Services (IIS), SQL Server, SharePoint, ActiveDirectoryand Registry. Certificationpreferred.

• Understanding ofPowerShell scriptsandexperience in the usage.

• Practical and advanced knowledge of Windows based computer architecture, including server and desktop operating systems and the relations to advanced software applications.

• Solid understanding of networking architectures and principles.

• Preferably youhave knowledge ofParallelsandCitrix XenApp technology and virtualization techniques.

• Sound knowledge and troubleshooting skills in both hardware and software products.

• Knowledge of IT service management concepts and frameworks such as ITIL.

• English is the primary language used within our company.Therefore,writtenand verbal Englishproficiencyis a requirementas well as oneof theNordiclanguages.

• Bachelor’s degree in computer scienceor several years of experience from an international company solving IT problems for external customers.

What we offer:

• The opportunity to work for a company that is invested in making a difference and invested in its people.

• Being part of a highly motivated team.

• A fair andcompetitivecompensation package

Research shows that some candidates may hesitate to apply unless they meet every requirement. If this role interests you and you believe you have the potential to succeed, we’d love to hear from you

Who we are

We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To find out more about Healthineers’ specific businesses, please visit our company page here.

As an equal opportunity employer, we welcome applications from individuals with disabilities.

Data Privacy

We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile where you can upload your CV. Setting up a profile also lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Register here to get started.