Customer Success Manager, Scaled Accounts – Finland

Matrix42 AG; Espoo; Hybrid; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid work model

Performance bonuses

Health insurance

Gym/Wellness benefits

Job summary

Matrix42 AG is looking for a Customer Success Manager for Scaled Accounts to drive measurable business outcomes across a large portfolio. You will blend personal engagement with scalable success programs, focusing on renewals, adoption, and licence expansion across 100–150 named customers.

You will own renewal processes, address risks with recovery plans, and coordinate with Sales, delivery, and partners to maximize value realization. Fluency in English and Finnish is required.

Qualifications

• 3+ years in Customer Success, Account Management, or similar SaaS role.
• Ability to manage many customers with renewal timelines.
• Strong commercial sense to retain and grow the business.
• Clear communication with customer decision-makers.
• Use CRM/data to forecast and prioritize actions.
• Collaborate across Sales, partners, and services.
• Fluency in English and Finnish.

Responsibilities

• Own a portfolio of 100–150 named customers, driving renewal and growth.
• Develop practical success plans and coordinate onboarding handovers.
• Balance personal engagement with scalable programs and webinars.
• Utilize health signals to improve portfolio visibility and renewal outcomes.
• Collaborate with Sales, Support, and Professional Services on value delivery.

Skills

Customer Success

Account Management

Structured planning

Commercial judgement

CRM & data usage

Cross-functional collaboration

English fluency

Finnish fluency

Tools

HubSpot

Salesforce

Gainsight

Totango

Planhat

Job description

Matrix42 AG is looking for a Customer Success Manager for Scaled Accounts to drive measurable business outcomes across a large portfolio. You will blend personal engagement with scalable success programs, focusing on renewals, adoption, and licence expansion across 100–150 named customers.

You will own renewal processes, address risks with recovery plans, and coordinate with Sales, delivery, and partners to maximize value realization. Fluency in English and Finnish is required.