Nordic Customer Success Manager - Finnish Fluent, Remote

Datatonic, Ltd.; Helsinki; Remote; EUR 55,000 - 75,000; Full time

Benefits offered by this job

International team

Remote/flexible work

Inclusive culture

Growth opportunities

Work-life balance

Competitive compensation

Job summary

M-Files, a global leader in intelligent information management, is seeking a Customer Success Manager to own and grow a Nordic portfolio. You will collaborate with decision-makers across Finland, Sweden, Norway, Germany, UK, or France to ensure adoption and measurable value from our solutions.

You will work cross-functionally with Services, Sales, and Product, guiding onboarding, renewal strategies, and expansion opportunities while delivering exceptional customer experiences.

Qualifications

• Minimum 3–5 years of proven experience in Customer Success Management.
• Fluency in Finnish and English (spoken and written) is required.
• Demonstrated success in managing and growing customer accounts including upsell and cross-sell.

Responsibilities

• Own and grow a Nordic portfolio of customer relationships across Finland, Sweden, Norway, Germany, UK, or France.
• Collaborate with decision-makers and stakeholders to ensure adoption, value realization, and renewals.
• Partner with Services, Sales and Product to drive onboarding, expansion opportunities, and customer advocacy.

Skills

Nordic experience

Finnish language

English language

Upsell & cross-sell

Strong communication

Relationship building

IT implementations

Job description

M-Files, a global leader in intelligent information management, is seeking a Customer Success Manager to own and grow a Nordic portfolio. You will collaborate with decision-makers across Finland, Sweden, Norway, Germany, UK, or France to ensure adoption and measurable value from our solutions.

You will work cross-functionally with Services, Sales, and Product, guiding onboarding, renewal strategies, and expansion opportunities while delivering exceptional customer experiences.