Service Sales Support Lead

Evac Group; Espoo; Hybrid; EUR 70,000 - 110,000; Full time

Job summary

Evac Group is seeking a proactive Service Sales Support Lead to establish and grow a global lifecycle services support function. You will work with Sales, Service Operations, Product Management and Engineering to craft competitive, profitable service solutions and drive quoting, profitability analysis and commercial evaluations.

You will lead the development of the operating model, templates and tools, partnering with stakeholders to deliver customer-focused outcomes and continuous improvement

Qualifications

• Bachelor's or Master's degree in Engineering, Business or a related field.
• Proven experience in service sales, lifecycle services, technical sales support or commercial operations.
• Experience developing commercial processes, tools or support functions.
• Background within industrial, marine, environmental technology or a similar technical environment.
• Strong knowledge of quotation management, profitability analysis and lifecycle service sales.
• Experience working with ERP, CRM and business intelligence tools.
• Strong analytical and stakeholder management capabilities.
• Ability to translate technical solutions into customer value propositions.

Responsibilities

• Establish and continuously develop Evac's Service Sales Support operating model, processes and best practices.
• Create scalable quotation, costing, profitability and proposal management processes.
• Support frontline sales teams with quotations, commercial evaluations, profitability calculations and customer value propositions.
• Lead the development of complex service proposals while improving quality, win rates and margin performance.
• Drive automation and system development initiatives that improve proposal quality and speed.
• Improve the use, visibility and quality of installed base data to support service sales growth.
• Act as a key link between technical, commercial and operational teams to deliver compelling customer solutions.
• Support future capability development across the service sales community through collaboration, coaching and continuous improvement.

Skills

Service sales experience

Lifecycle services

Commercial operations

Technical sales support

Stakeholder management

ERP/CRM/BI tools

Commercial process development

Education

Bachelor's or Master's degree in Engineering, Business or related field

Tools

ERP/CRM/BI tools

Job description

Evac has been a pioneer in sustainable technologies and solutions for decades. Today we are the world's leading provider of integrated Evac® water, waste and wastewater technologies, Cathelco® corrosion protection and marine growth prevention and HEM® freshwater systems.

Our technologies address the increasing need for innovative solutions driven by the megatrends of climate change, circularity, and increasingly scarce freshwater resources. We contribute to a better environment and cleaner seas by helping our customers eliminate waste, conserve water, mitigate emissions, and lengthen the lifecycle of their vessels or buildings. Together with our 500 colleagues in 14 countries, we strive for a future with no waste.

We are looking for a highly proactive and commercially minded Service Sales Support Lead to establish and develop our Service Sales Support function. This is a unique opportunity to build a new capability that will become a critical enabler of lifecycle service growth across Evac's global business.

As the Service Sales Support Lead, you will create and continuously develop the operating model, processes, tools, templates and ways of working required to deliver world-class service sales support. Acting as the central commercial support function for lifecycle services, you will work closely with Sales, Service Operations, Product Management, Engineering, Supply Chain and other stakeholders to develop competitive, profitable and customer-focused service solutions.

Combining strategic thinking with operational execution, you will help improve proposal quality, customer experience, operational efficiency and business performance while supporting the continued growth of our service business. Your performance will be measured through service revenue and margin growth, alongside operational KPIs such as quote lead time, proposal quality, automation rates and sales team satisfaction.

Key Responsibilities

• Establish and continuously develop Evac's Service Sales Support operating model, processes and best practices.

• Create scalable quotation, costing, profitability and proposal management processes.

• Support frontline sales teams with quotations, commercial evaluations, profitability calculations and customer value propositions.

• Lead the development of complex service proposals while improving quality, win rates and margin performance.

• Drive automation and system development initiatives that improve proposal quality and speed.

• Improve the use, visibility and quality of installed base data to support service sales growth.

• Act as a key link between technical, commercial and operational teams to deliver compelling customer solutions.

• Support future capability development across the service sales community through collaboration, coaching and continuous improvement.

Key Requirements

• Bachelor's or Master's degree in Engineering, Business or a related field.

• Proven experience in service sales, lifecycle services, technical sales support or commercial operations.

• Experience developing commercial processes, tools or support functions.

• Background within industrial, marine, environmental technology, wastewater, vacuum technology or a similar technical environment.

• Strong knowledge of quotation management, profitability analysis and lifecycle service sales.

• Experience working with ERP, CRM and business intelligence tools.

• Strong analytical, problem-solving and stakeholder management capabilities.

• Ability to translate technical solutions into compelling customer value propositions.

Who You Are

We are looking for a commercially minded and analytical professional who thrives on building scalable processes, driving continuous improvement and enabling service sales growth. You combine strong business acumen with excellent collaboration and stakeholder management skills, bringing together technical, commercial and operational teams to deliver customer-focused solutions. With a structured and proactive approach, you are passionate about improving performance through data, standardisation, automation and capability development, while fostering a culture of collaboration, accountability and continuous improvement.

What We Offer

We offer you a highly interesting role in a global setting where you will have the opportunity to build and shape a new capability that supports the future growth of our service business. Working across multiple functions and regions, you will play a key role in improving commercial excellence, customer experience and business performance.

At Evac, we foster an inclusive and safe culture where colleagues know and trust each other. Together with the team around you, you will have the chance to help us achieve our vision of a future with no waste while developing your own expertise and career as the organisation continues to evolve.

Interested joining us?

Great, we are looking forward to hearing from you! If you are excited by the opportunity to build something new, make a tangible business impact and contribute to a more sustainable future, we'd love to hear from you.