Service Manager

Kesla Oyj; Joensuu; On-site; EUR 40,000 - 47,000; Full time

Job summary

Kesla Oyj is seeking a Service Manager to lead after-sales support for our world-renowned products. The role combines technical customer service, training, service organisation, and warranty handling in designated regions, collaborating with the Area Sales Manager.

You will leverage an engineering or technical background, with hands-on experience in heavy machinery, hydraulics, and electrical systems. Travel is required, English fluency is a must, and you will help develop dealer networks and

Qualifications

• A relevant engineering or technical degree or training.
• Solid practical experience with heavy machinery, hydraulics and electrical systems.
• Experience in technical support, dealer/service network development and technical training.
• Excellent communication skills, fluent in English, and ready to travel.
• Proactive problem-solver and team player willing to tackle complex technical challenges.

Responsibilities

• Provide top-tier technical customer support, training, and warranty handling.
• Oversee service organisation and ensure customer satisfaction across product lifecycle.
• Collaborate with Area Sales Manager in designated market regions.
• Develop and support dealer/service networks and deliver high-quality technical solutions.

Skills

Heavy machinery experience

Hydraulics

Electrical systems

Technical support

Dealer/service network development

Technical training

English fluency

Willingness to travel

Education

Engineering degree or technical training

Job description

We are looking to welcome a Service Manager into our proud team for a permanent position. Youll be one of the key players ensuring top-tier technical customer support, training, service organisation, and warranty handling for world-renowned KESLA products in designated market regions, working side by side with the Area Sales Manager. You understand the critical importance of after-sales service and customer satisfaction throughout the product lifecycle and take pride in providing high-quality technical solutions.

What kind of proud Kesla team member are we looking for?To succeed in this role, youll need a relevant degree in engineering or technical training, along with solid practical experience with heavy machinery, hydraulic, and electrical systems. You have proven experience in technical support, dealer/service network development, and technical training. Excellent communication skills, fluency in English, and readiness to travel are required. Youre a proactive problem-solver and team player who doesnt drop their gloves when tackling complex technical challenges.

Kesla Oyj is a smoke-free workplace.

Employment relationship: Employment

Wage: Other Salary: 3600-4200€/mo. depending on expertise and previous work experience.

Working time: Daytime work

Traveling: The job involves travel

Number of positions: 1

Osaamisalue: Asennus, huolto & kunnossapito