Senior Field Service Engineer – Manager

Skeleton Technologies; Lappeenranta; On-site; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Flexible working hours

Flat hierarchy culture

Growth opportunities

Additional day off for birthday

Job summary

Skeleton Technologies is seeking a Senior Field Service Engineer / Manager in Lappeenranta to ensure product quality and customer satisfaction. You will engage in complex fault analysis and take ownership of service operations.

The ideal candidate has an educational background in electrical engineering, several years of field service experience, and a strong customer-oriented mindset. Benefits include flexible working hours and a motivating growth opportunity.

Qualifications

• Strong experience in testing and repair of electrical devices.
• Several years of relevant experience in field service.
• Fluent in English and Finnish.

Responsibilities

• Perform advanced fault analysis and repairs on-site.
• Develop and maintain working methods at service workstations.
• Act as a technical lead and mentor for other Service Engineers.

Skills

Fault analysis

Customer-oriented mindset

Problem-solving skills

Technical support

Field service experience

Guiding others

Education

B.Sc. or M.Sc. in Electrical Engineering or Automation Engineering

Job description

Skeleton is looking for a driven and experienced Senior Field Service Engineer / Manager to join our Advanced Engineering team in Lappeenranta.

Would you like to play a key role in ensuring the quality of our products and customer satisfaction while also developing our field service operations? We are now looking for a Senior Field Service Engineer / Manager to take ownership of complex fault analysis, repairs, testing, and to drive continuous improvement of our service processes.

Responsibilities

• On-site work at customer locations: advanced fault analysis, repairs, and system-level testing
• Analysis and repair of returned products at your own workstation in Lappeenranta
• Taking ownership of the most complex technical issues and root cause analysis
• Supporting customers in optimizing product performance and resolving critical cases
• Developing and maintaining working methods at service workstations
• Driving continuous improvement of service processes, tools, and documentation
• Receiving fault reports and documenting findings (e.g. 8D reports)
• Establishing, maintaining, and analysing the field failure register
• Feeding back field data to R&D and product development teams
• Acting as a technical lead and mentor for other Service Engineers
• Supporting resource planning and coordination of service activities
• Driving best practices across field service operations
• Providing remote support to customers when needed
• Acting as a key technical contact for demanding customer cases
• Participating in other tasks such as urgent testing cases or handling returns

Requirements

• Educational background in electrical engineering (B.Sc. or M.Sc.), automation engineering also applicable
• Strong experience in testing, fault analysis, and repair of electrical devices
• Several years of relevant experience in field service or technical support
• Fluent English and Finnish language skills
• Ability to work independently and take ownership
• Strong customer-oriented mindset and problem-solving skills
• Experience in guiding others or coordinating work is an advantage
• Willingness to travel abroad

Benefits

• We offer flexible working hours, with the possibility of mobile working without core working hours and sufficient freedom for your own ideas
• A flat hierarchy culture - fostering our great working atmosphere
• A motivating opportunity for continuous growth at Skeleton
• An additional day off every year for your birthday.